Kayla N. Johnson
Detroit
Summary
A dynamic employee with expertise in training and mentoring staff. Proven ability to enhance customer satisfaction and maintain financial accountability. Seeking to leverage strong leadership skills in a dynamic environment.
Overview
9
9
years of professional experience
Work History
Popeye's Restaurants
Lead Crew Member
10.2016 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new crew members on restaurant procedures and customer service excellence.
- Collaborated with management to develop strategies for enhancing customer satisfaction and loyalty.
- Managed cash handling processes, ensuring accurate transactions and financial accountability.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Wal-Mart Supercenter
Sale Associate
05.2020 - 07.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels through effective stock management and replenishment practices.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfied new associate
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer complaints promptly, fostering loyalty and positive shopping experiences.
Education
High School Diploma -
Diane M. Pellerin
Clinton Township, MICertificate - Cosmetology
Dorsey School of Beauty
Roseville, MI09-2020
Skills
- Workload prioritization
- Task delegation
- Industry expertise
- Employee engagement
- Customer service
- Time management
Timeline
Wal-Mart Supercenter
Sale Associate
05.2020 - 07.2021
Popeye's Restaurants
Lead Crew Member
10.2016 - Current
High School Diploma -
Diane M. Pellerin
Certificate - Cosmetology
Dorsey School of Beauty