Kaylan Lovell
Dawsonville,Georgia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Dawson Clean Team
10.2013 - 05.2021
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Office Manager
Gold City Chiropractic
02.2021 - 10.2022
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Medical Office Assistant
North East Georgia Medical Center
10.2022 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Used Epic to schedule appointments for doctor visits and procedures.
Education
High School Diploma -
Lumpkin County High School
Dahlonega, GABachelor of Science - Nursing
University of North Georgia
Dahlonega, GA2026
Skills
- Records Management
- Healthcare coding
- Patient Flow
- Appointment Scheduling
- Workload Management
- HIPAA Compliance
- Patient Relations
- Payment collection and processing
- Attention to Detail
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Insurance Verification
- Phone and Email Etiquette
- Medical Records Maintenance
- Patient Referrals
- Office Administration
- Appointment management
- Appointment Coordination
- Team Leadership
- Reception Management
Certification
BLS
BLS
Completed October 2022
Timeline
Medical Office Assistant
North East Georgia Medical Center
10.2022 - Current
Assistant Office Manager
Gold City Chiropractic
02.2021 - 10.2022
Manager
Dawson Clean Team
10.2013 - 05.2021
High School Diploma -
Lumpkin County High School
Bachelor of Science - Nursing
University of North Georgia
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