Kayla N. Riley

Managed comprehensive customer order lifecycle, ensuring accuracy and efficiency.

Resolved shipping and pricing discrepancies to maintain operational integrity.

Investigated customer complaints, driving resolution of order-related issues.

Worked alongside internal teams, including sales and transportation, to boost satisfaction levels.

Supported marketing and sales program administration for effective engagement strategies.

Handled telephone inquiries, effectively determining caller requirements.

Delivered prompt responses to customer communications via phone and email.

• Directed daily operations of educational programs for diverse student populations.
• Supervised program staff to ensure adherence to organizational policies and procedures.
• Maintained regular communication with parents regarding student progress and program updates.
• Acted as primary liaison between students, parents, and site staff to address concerns.
• Drafted correspondence and other written communications to support program initiatives.
• Maintained accurate student files, including medical records and permission slips.
• Ensured compliance with safety regulations and workplace standards.
• Oversaw inventory management by tracking stock levels and ordering supplies.

Supported RXO Logistics-Denver sales department in managing key accounts.

Entered data into RXO Logistics Transportation Management System, ensuring accuracy and completeness.

Coordinated pickup and delivery appointments with facilities and customers.

Tracked shipments from inception to delivery, providing status updates to customers.

Resolved shipping and delivery issues while maintaining communication with customers.

Liaised between carriers and customers for effective problem resolution.

Gathered documentation for billing department post-delivery, including Bill of Ladings and invoices.

Prioritized daily workload for accounts, focusing on load entry, tracking, and reporting.

• Created lesson plans that stimulated early childhood development through engaging activities.
• Implemented structured daily routines promoting social and emotional growth.
• Assisted students with special needs by providing tailored support as required.
• Supervised classroom settings while maintaining health and safety standards.
• Evaluated children's progress to inform adjustments in educational approaches.
• Maintained a clean, stimulating environment by sanitizing toys regularly.
• Fostered strong relationships with children through individual engagement.
• Worked closely with parents to discuss child development and behavioral concerns.