Kaylan Splitt
Longmont,CO
Summary
Highly organized and detail-oriented professional with a diverse background in administrative support, account management, and event coordination. Adept at providing high-level administrative assistance, managing partnerships, and streamlining processes. Strong communicator with expertise in Microsoft Suite, Google Suite, CRM tools, and database management. Passionate about delivering results and fostering partnerships in a dynamic, fast-paced environment.
Overview
15
15
years of professional experience
Work History
Account Manager
USRider Equestrian Motor Plan
02.2022 - Current
- Manage and nurture partner accounts, fostering strong relationships while actively identifying new partnership opportunities, and maintaining detailed records in CRM database and Google Suite.
- Attend trade shows and exceed sales projections by an average of 20% through strategic engagement.
- Monitor promotional analytics, identifying trends and key sales drivers to optimize promotional effectiveness and inform future strategies for increased sales.
- Drive world class customer satisfaction by managing 45 customer service calls per day, addressing concerns and resolving issues, ensuring a positive customer experience and 95% customer retention.
- Process payments and handle administrative tasks, including but not limited to expense reports, money deposits, and general office duties to maintain smooth business operation.
Photographer
Kaylan Elyse Photography
01.2019 - Current
- Photograph and edit high-quality images for various print and digital projects.
- Track and manage photography expenses to stay within budget.
- Cultivate client relationships through effective communication and customer service.
- Participate in local events and exhibitions to display and promote photography work.
- Utilize digital platforms to share and promote photography portfolio.
Pharmacy Technician
Ward Road Pharmacy
04.2020 - 02.2022
- Coordinated medication orders and delivery dates with over 300 caregivers to ensure timely service.
- Filled over 100 prescriptions daily.
- Provided exceptional customer service by handling daily phone inquiries and resolving customer issues.
- Ensured accurate and efficient prescription filling and order packing in a fast-paced environment.
- Processed client payments, insurance claims, and billing statements to maintain financial records.
Temporary Administrative Assistant
Colorado Department of Agriculture
06.2019 - 10.2019
- Provided administrative support during the Vesicular Stomatitis Virus outbreak.
- Managed intake calls and addressed inquiries from veterinarians and livestock owners.
- Prepared and distributed over 1500 quarantine and quarantine release letters to livestock owners.
- Organized and maintained documentation related to the outbreak response.
Agricultural Grant Case Manager
Colorado Department of Local Affairs
01.2018 - 02.2019
- Managed and closed 22 applicant files in a contracted year.
- Assisted in allocating $9 million in federal grants for Disaster Recovery efforts, helping over 60 businesses recover from detestation.
- Conducted site visits and evaluated losses, researched values of equipment, land, livestock, and commodities lost, and created $15,000-$150,000 budgets for each beneficiary.
- Collaborated with beneficiaries to ensure efficient use of grant funds and address any issues or concerns.
- Updated databases and maintained Excel spreadsheets detailing remaining grant funds for each beneficiary, and remaining grant funds for project.
Administrative Assistant II
Colorado Department Of Agriculture
01.2017 - 01.2018
- Managed and maintained organized records of Certificate of Veterinary Inspections for thousands of animals moving in and out of Colorado and across state lines.
- Coordinated 30 state permits on a daily basis for transportation of animals coming into the state.
- Implemented best practices for daily data entry and record-keeping in USAHERDS database.
- Supported the transition from hardcopy records to electronic files for streamlined access and organization.
Office Manager
Walter Farms
01.2014 - 06.2016
- Managed critical financial and business records for a $1 million operation, ensuring accuracy and compliance.
- Processed payroll for a team of 12 employees, generating reports and maintaining financial documentation.
- Acted as the first point of contact for business relations, handling inquiries and communications effectively.
- Organized and ran the annual bull sale office operations, including customer interactions, invoicing, and $150,000 worth of sales documentation.
- Assisted with chute work, vaccinations, and cattle management, demonstrating hands-on experience in agricultural operations.
- Implemented process improvements to enhance efficiency and streamline administrative tasks within the operation.
Wish Fulfillment Specialist
Wish of a Lifetime
01.2012 - 07.2013
- Coordinated logistics and execution of wish experiences to ensure seamless fulfillment.
- Managed detailed budgets for > 12 wishes at one time, and handled reimbursement processes.
- Conducted interviews with wish recipients and their families to assess impact and needs, acted as liaison between all parties.
- Cultivated relationships with potential donors to secure financial support for wishes.
- Collaborated with team members to optimize wish planning and execution processes.
Administrative Assistant
Foundation Energy Management
03.2010 - 05.2011
- Coordinated travel arrangements, including airline tickets, hotel, and rental car reservations, for 5 executives and team members.
- Managed revenue database with daily data entry and communication to ensure accurate financial tracking.
- Facilitated communication between interstate branch offices to enhance collaboration and resolve customer complaints and conflicts.
- Organized and maintained inventory of office supplies to support efficient operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Agriculture and Farming Systems
Lincoln University
Lincoln, New ZealandBachelor of Science - Agricultural Business And Equine Science
Colorado State University
Fort Collins, COSkills
- Highly organized with excellent time management and attention to detail
- Proficient in Microsoft Office Suite, Google Workspace, and CRM tools
- Strong written and verbal communication skills, with experience drafting correspondence, proposals, and reports
- Experience managing partner relationships, event logistics, and trade show coordination
- Proactive problem-solver with the ability to work independently and collaboratively in a dynamic, fast-paced environment
Timeline
Account Manager
USRider Equestrian Motor Plan
02.2022 - Current
Pharmacy Technician
Ward Road Pharmacy
04.2020 - 02.2022
Temporary Administrative Assistant
Colorado Department of Agriculture
06.2019 - 10.2019
Photographer
Kaylan Elyse Photography
01.2019 - Current
Agricultural Grant Case Manager
Colorado Department of Local Affairs
01.2018 - 02.2019
Administrative Assistant II
Colorado Department Of Agriculture
01.2017 - 01.2018
Office Manager
Walter Farms
01.2014 - 06.2016
Wish Fulfillment Specialist
Wish of a Lifetime
01.2012 - 07.2013
Administrative Assistant
Foundation Energy Management
03.2010 - 05.2011
Bachelor of Science - Agriculture and Farming Systems
Lincoln University
Bachelor of Science - Agricultural Business And Equine Science
Colorado State University
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