Kayland Cooper
Richmond,MO
Summary
Dynamic and reliable professional with a strong background in customer service and equipment maintenance at Shirkeys Golf Course and Hometown Pizza. Proven ability to enhance player and customer satisfaction through effective communication, building relationships, ensure safety, and teamwork. Skilled in time-management, conflict management, consistently improving operational efficiency and fostering a positive atmosphere. Committed to delivering exceptional service and maintaining high standards.
Overview
4
4
years of professional experience
Work History
Golf Cart Attendant
Shirkeys Golf Course
07.2023 - 08.2025
- Maintained cleanliness and organization of golf carts and surrounding areas to enhance player satisfaction.
- Coordinated cart schedules during peak hours to optimize availability and reduce wait times for players.
- Ensured proper maintenance of golf carts, reporting any mechanical issues for timely repairs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly while on duty.
- Trained new staff on operational procedures and customer interaction best practices to ensure consistency in service quality.
- Implemented process improvements that streamlined cart preparation workflow, enhancing overall efficiency during busy periods.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Collaborated with team members to streamline work processes, improving overall productivity levels.
- Facilitated strong communication between departments, relaying important information as needed.
Waitress
Hometown Pizza
04.2021 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Trained new team members on menu items and service protocols.
- Managed multiple tables efficiently while maintaining guest satisfaction.
- Resolved customer complaints promptly to enhance dining experience.
- Maintained cleanliness and organization of dining area per health standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Coordinated calls for customer service
Education
High School Diploma -
Richmond High School
Richmond, MO05-2025
Skills
- Team player mentality
- Member assistance
- Reliability and punctuality
- Patience and empathy
- Professional appearance
- Safety awareness
- Payment handling proficiency
- Customer service
- Teamwork and collaboration
- Decision-making
- Time management
- Conflict management
Timeline
Golf Cart Attendant
Shirkeys Golf Course
07.2023 - 08.2025
Waitress
Hometown Pizza
04.2021 - 08.2025
High School Diploma -
Richmond High School