Kaylani Graham
Puyallup,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Relationship Manager
Credit Corp Solutions
Federal Way, WA
12.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
Staff Manager
MOD Pizza
Puyallup, WA
02.2020 - 12.2022
- Coached and mentored team members in company policies
- Liaised between executives and lower level employees to enforce policies and convey feedback.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
- Assisted in creating bi-weekly work schedule for all serving and hosting employees.
Education
High School Diploma -
Spanaway Lake High School
06.2020
Skills
- Call Center Processes
- Customer Research
- Microsoft Office
- Time Management
- Kitchen Staff Management
- Account Management
- Negotiation
- Payment Acceptance
Accomplishments
- Completed Certification In Debt Collecting( 6 Week Training)
- Achieved Metric Average of 150 Inbound Calls
- Consecutively Achieved Minimum 85% EOM Revenue
Timeline
Customer Relationship Manager
Credit Corp Solutions
12.2022 - Current
Staff Manager
MOD Pizza
02.2020 - 12.2022
High School Diploma -
Spanaway Lake High School