Kayla Nicole Smith
MercyOne Des Moines Medical Center
DesMoines,Iowa
9
years of professional experience
When needed choosing the best course of action by establishing clear decision with available facts and constraints an optimizes probable consequences. While clearly conveying information and ideas through a variety of media to individuals or groups. I keep up with current developments and trends in areas of expertise. While still maintaining a high level of attention to detail.
Work History
Referral Specialist
2 Years 1 Month- Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
- Set up appointments, coordinate clinic visits, and any special arrangements such as transportation, interpreter services, specialty care, etc.
- Enter referrals, documents, communications and action into the system, as appropriate.
- Build scheduling template for all physicians as well as make adjustments when needed
- Gather monthly numbers based of referral that have come in.
Suitability Review Specialist
1 Year 9 Months- Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.
- Choosing the best course of action by establishing clear decision with available facts and constraints an optimize probable consequences.
- Using appropriate interpersonal techniques to prevent and resolve escalated customer complaints and regain customer confidence
Loan Servicing Specialist V
3 Years 1 Month- Working/ explaining complex cash management issues from initial contact to completion.
- Identifying trending issues, and collaborating potential solutions, and submitting appropriate change controls.
- Ordering, reviewing, processing, renewing, maintaining, and coordinating loan disbursements, payoffs, demands, and payment requests.
Customer Service Rep 2-3
1 Year 10 Months- Resolving inbound call mortgage issues including but not limited to; establishing escrow accounts, research and payment of property tax, and escrow analyses via verbal and written communications.
- Responsible for answering general inquiries from both internal and external customers related to their mortgage accounts.
Education
Bachelor of Arts
Associate of Arts
Skills
Innovation and Creativity
Adaptability and Flexibility
Active Listening
Remote Conferencing and Communication
Goal Setting
Organizational Skills
Analytical and Critical Thinking
Time management abilities
Professionalism
Teamwork and Collaboration
Attention to Detail
Effective Communication
Problem-Solving
Reliability
Timeline
Referral Specialist
MercyOne Des Moines Medical Center
09.2024 - CurrentRead More
Suitability Review Specialist
Sammons Financial Group
12.2022 - 09.2024Read More
Loan Servicing Specialist V
Wells Fargo
11.2019 - 12.2022Read More
Customer Service Rep 2-3
Wells Fargo Home Mortgage
01.2018 - 11.2019Read More
Simpson College
Bachelor of Arts
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Des Moines Area Community College
Associate of Arts
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