Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Taylor

Baton Rouge,LA

Summary

Proven team leader with a track record of enhancing cleanliness and customer satisfaction at Southeastern Janitorial. Skilled in strategic planning and execution, with a keen eye for detail and a commitment to excellent communication. Demonstrates reliability and multitasking abilities, improving operational efficiency by 30%.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Our Lady of the Lake

Housekeeping
03.2024 - Current

Clean the ER for the patients to ensure that they are coming into a clean environment

Woman’s Hospital

Housekeeping
01.2020 - Current
  • Dispensed and procured medicinal products and supplies used in hospital.
  • Made sure the area I was assigned to was clean and tidy for guests and workers
  • Made sure I thoroughly cleaned patients rooms to make them feel safe and protected
  • Cleaned discharged rooms well and made sure it was clean for the next patient

Race Trac

Cashier Customer Service
08.2011 - 11.2019

Southeastern Janitorial

Housekeeping
06.2014 - 09.2016
  • Assisted in training new janitorial associates on company policies, procedures, and safety guidelines.
  • Received positive feedback from management regarding overall facility cleanliness leading to an increased sense of pride within the organization.
  • Improved cleanliness standards by implementing efficient cleaning methods and maintaining a consistent schedule.
  • Recognized for punctuality and dependability, contributing to a positive and reliable work environment.
  • Enhanced workplace safety by promptly addressing potential hazards, such as spills or broken equipment.
  • Ensured compliance with local health codes through meticulous attention to detail during sanitation procedures.
  • Exceeded expectations by completing additional tasks outside of assigned duties, showing initiative and dedication to maintaining a clean and safe workspace.
  • Handled sensitive situations with discretion, maintaining the confidentiality of employee information when necessary.
  • Maintained well-organized storage areas for cleaning supplies, tools, and equipment to streamline daily tasks.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Checked in and stocked inventory throughout facility.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Moved furniture for cleaning and set up for special events.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Reported damages and hazardous conditions to management for further action.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Receptionist

Family Health Cemter
03.2009 - 12.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

Receptionist

Baton Rouge General Hospital
01.2008 - 12.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

N/A - Psychiatric Nursing

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Executive leadership
  • Oral communication
  • Crisis management
  • Government relations
  • Influencing skills
  • Customer care
  • Leadership experience
  • Strategic planning and execution
  • Employee retention
  • Process improvements
  • Leadership training
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Verbal and written communication

Timeline

Our Lady of the Lake

Housekeeping
03.2024 - Current

Woman’s Hospital

Housekeeping
01.2020 - Current

Southeastern Janitorial

Housekeeping
06.2014 - 09.2016

Race Trac

Cashier Customer Service
08.2011 - 11.2019

Receptionist

Family Health Cemter
03.2009 - 12.2012

Receptionist

Baton Rouge General Hospital
01.2008 - 12.2010

N/A - Psychiatric Nursing

Baton Rouge Community College
Kayla Taylor