Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Kayla Sargent

Kayla Sargent

Conroe,TX

Summary

Dynamic and results-oriented professional with over 13 years of experience in sales, administration, and customer service, with expertise in management, digital marketing, CRM systems, data entry, and social media advertising. Adept at streamlining operations, exceeding performance targets, and delivering exceptional customer experiences. A quick learner with strong analytical and problem-solving skills, I thrive in fast-paced environments and am eager to apply my expertise in a new industry. Seeking a remote position in data entry, customer support, or administration where I can leverage my organizational skills, adaptability, and commitment to excellence while embracing new challenges outside of real estate.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Home Sweet Home Group
07.2022 - Current
  • Licensed Real Estate Agent with comprehensive experience in client relations, market research, and contract negotiations
  • Created and maintained a professional website, optimizing it for SEO and driving traffic through strategic content marketing
  • Designed visually appealing property listings using Canva, incorporating high-quality photos, virtual tours, and detailed descriptions to highlight the unique features of each property
  • Managed Google Ads and social media ad campaigns, generating leads and increasing property visibility through targeted advertising strategies
  • Conducted thorough market analysis to identify and recommend properties that align with clients' needs, preferences, and budgets
  • Provided personalized home-buying and selling advice, ensuring that clients were fully informed and comfortable throughout the transaction process
  • Coordinated and attended property showings, open houses, and client meetings, delivering exceptional service and support at each stage of the transaction
  • Negotiated sales contracts, ensuring favorable terms for both buyers and sellers, and meticulously managed the contract process from initial negotiations to final agreements
  • Conducted property inspections and identified potential issues to ensure clients made well-informed decisions
  • Provided exceptional post-sale support, addressing any issues that arose after closing, and fostering long-term client relationships that led to repeat business and referrals
  • Built and nurtured a strong network of clients through referrals, social media engagement, and participation in local networking events, contributing to the overall growth and success of Home Sweet Home Group
  • Developed marketing materials, including flyers, brochures, and email campaigns, to promote listings and attract potential buyers
  • Maintained up-to-date knowledge of local real estate markets, trends, and regulations to provide accurate advice to clients
  • Negotiated, facilitated, and managed real estate transactions.
  • Managed over 30 incoming and outgoing phone calls and emails per day from customers

Customer Service Representative

Nordstrom
10.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled over 40-50 incoming calls on the system gladly from customers.

Manager / Bartender

Tailgators Pub & Grill
02.2010 - 10.2023
  • Led a team of 50 staff members, overseeing hiring, training, scheduling, and performance evaluations
  • Played a key role in building a cohesive team by recruiting and onboarding new employees, conducting interviews, and making critical hiring decisions
  • Managed day-to-day operations, ensuring a smooth workflow and positive customer experience
  • Developed and implemented employee schedules, optimizing staffing levels to meet business needs while controlling labor costs
  • Handled employee terminations when necessary, ensuring compliance with company policies and maintaining a respectful and professional approach to difficult situations
  • Developed strong relationships with regular customers, enhancing their experience and encouraging repeat visits
  • Responsible for handling and balancing cash registers, managing daily financial transactions, and ensuring accurate cash flow management
  • Maintained inventory levels, placing orders for supplies and negotiating with vendors to ensure quality products at the best prices
  • Managed inventory costs effectively by tracking usage patterns and adjusting orders as needed
  • Played a critical role in marketing and promotional efforts, including planning and executing special events, creating promotional materials, and using social media to drive customer engagement and increase foot traffic
  • Resolved customer complaints and conflicts in a timely and professional manner, maintaining a positive atmosphere and ensuring customer satisfaction
  • Utilized strong organizational and multitasking skills to manage the demands of a fast-paced environment, consistently meeting and exceeding performance goals

Verification Officer

World Class Getaways LLC
10.2016 - 08.2017
  • Conducted detailed contract reviews with clients, ensuring all terms and conditions were clearly understood and agreed upon
  • Recorded client interactions during contract reviews for quality assurance and compliance purposes
  • Provided top-tier customer service by addressing client inquiries, resolving concerns, and guiding them through the verification process with professionalism and clarity
  • Traveled weekly to various locations for client meetings and contract signings, building strong relationships and ensuring a seamless verification process across different regions
  • Maintained meticulous records of all client interactions, contracts, and verification sessions, ensuring accurate documentation for future reference
  • Ensured that all contracts adhered to company policies and legal requirements, mitigating risks and safeguarding the company's interests

Education

Real Estate License - Real Estate License

Champions School of Real Estate
Tomball, TX
06.2021

RDA Certification - Dental Assisting

Houston Dental Assistant School
The Woodlands, TX
06.2024

Some College - Business Administration And Management

Lone Star Community College
The Woodlands, TX
12.2010

High School Diploma -

Parkway Christian Academy
The Woodlands, TX
02.2008

Skills

  • Remote Team Engagement
  • Efficient Data Input
  • Virtual communication
  • CRM management
  • Task prioritization
  • Confidentiality
  • Customer Support
  • Empathetic communication
  • Conflict resolution
  • Client relationship management
  • Active listening
  • Technical troubleshooting
  • Clear communication
  • Administrative Skills
  • Document management
  • Scheduling
  • Organization
  • Multitasking
  • Technical Skills
  • Microsoft Office Suite
  • CRM software
  • Canva design
  • Google Ads
  • Social media ads
  • Sales & Marketing
  • Lead generation
  • Contract negotiation
  • Digital marketing
  • Content creation
  • Branding
  • Market research
  • Real Estate
  • Market analysis
  • Client relations
  • Customer Service
  • Marketing
  • Strong organizational skills
  • Works well independently

Accomplishments

  • Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Real Estate License TREC , 2022-CURRENT
  • RDA (Registered Dental Assistant), 2024
  • TABC Certification, 2010-2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Nordstrom
10.2024 - 01.2025

Real Estate Agent

Home Sweet Home Group
07.2022 - Current

Verification Officer

World Class Getaways LLC
10.2016 - 08.2017

Manager / Bartender

Tailgators Pub & Grill
02.2010 - 10.2023

High School Diploma -

Parkway Christian Academy

Real Estate License - Real Estate License

Champions School of Real Estate

RDA Certification - Dental Assisting

Houston Dental Assistant School

Some College - Business Administration And Management

Lone Star Community College

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Kayla Sargent