Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Smith

Florence,SC

Summary

A dedicated and determined professional who thrives on tackling new challenges head-on. Unwavering passion for work drives consistent delivery of exceptional results. Proven track record of success, possessing skills and knowledge necessary to effectively accomplish any task. Always eager to expand expertise and open to training in various roles within the organization.

Overview

4
4
years of professional experience

Work History

Food Safety Sanitor

SEJ Services, LLC
05.2024 - Current
  • Performed daily cleaning tasks, including sweeping, mopping, vacuuming, and dusting of over 10 areas.
  • Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
  • Managed waste disposal in accordance with company policies and regulations
  • Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
  • Responded promptly to customer requests for spill clean-ups or other immediate cleaning needs
  • Assisted in the setup and breakdown of events by arranging furniture, setting up tables/chairs, and removing trash afterward
  • Trained new janitorial staff on proper cleaning techniques, safety procedures, and company policies
  • Completed special projects as assigned, such as deep-cleaning carpets or polishing floors to maintain a professional establishment
  • Collaborated with team members to coordinate cleaning schedules for optimal efficiency
  • Increased efficiency by implementing a color-coded system for organizing cleaning tools based on their designated use
  • Demonstrated strong attention to detail in identifying areas that required extra care or attention during the cleaning process
  • Received commendation from management for consistently maintaining a clean and orderly work environment
  • Maintained a high level of professionalism while interacting with employees, visitors, and clients
  • Conducted regular inspections to ensure all areas were clean and organized
  • Implemented new techniques to improve the effectiveness of cleaning processes while reducing time required
  • Followed safety protocols when handling hazardous materials or operating heavy machinery
  • Responded promptly to customer requests for additional cleaning services or special projects

Front Desk Sales Associate

Club Pilates
03.2023 - 09.2023
  • Greeted and checked in prospects and clients
  • Verified payment methods and updated client information
  • Handled 50+ incoming/outgoing calls, as well as, incoming and outgoing mail correspondence and SMS
  • Assisted with filing and other administrative tasks as needed
  • Handled prospects in a branded, friendly, proactive, and efficient manner with appropriate follow-up tasks
  • Scheduled 10+ clients a day for classes/private training and workshops
  • Maintained security and telecommunications
  • Promoted memberships/private training, retail and workshops
  • Collected all information needed to calculate bills receivable (order amounts, discount rates etc.)
  • Issued invoices and bills and sent them to customers through various channels (mail, e-mail etc.)
  • Updated accounting records with new payments, balances, customer information etc
  • Created new membership agreements/invoices and took payment upon completion
  • Promoted and sold store merchandise and retail items

Cashier/Cook

Sunrise Drive In
04.2022 - 06.2023
  • Handled 50+ ingoing/outgoing phone calls for order placements
  • Operated cash register and credit card machine
  • Received food orders from customers
  • Prepared cooking ingredients by washing and chopping vegetables
  • Assembled simple dishes such as salads, entrees. etc.
  • Maintained a clean and orderly establishment
  • Portioned, wrapped and packaged food for take-out

Call Center Representative

ADP
12.2021 - 04.2022
  • Worked in a remote/hybrid setting
  • Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Memorized all company scripts to assist customers quickly and efficiently and increase call volume
  • Collected source data such as customer names, addresses, phone numbers and social security numbers for clients
  • Keyed data into customer service software
  • Operated dual monitors while also operating a headset
  • Managed and reviewed customer or client accounts, providing updates and information of status
  • Transferred calls to designated areas of need and collaborated with other call center professionals to improve customer service
  • Handled customer calls and provided accurate, satisfactory answers to their queries and concerns

Cashier/Prep

Zaxby's
08.2021 - 10.2021
  • Operated cash register/point of sale systems
  • Received 50+ food orders from customers & prepared them efficiently & accurately
  • Operated kitchen equipment and performed general cleaning/maintenance
  • Prepared cooking ingredients by washing and chopping vegetables, separating meat etc.
  • Prepared simple dishes such as salads, entrees, etc.
  • Maintained a clean and orderly establishment
  • Portioned, wrapped and packaged food for take-out

Manager In Training/Tanning Consultant/Key Holder/Sales Associate

Ultratan
10.2020 - 10.2021
  • Performed complete inventory checks of all stock and supplies at directed intervals
  • Conducted tours of the salon while answering questions and essentially promoting membership
  • Maintained cleanliness of the salon, laundry, and bathroom areas
  • Helped customers engage in safe tanning and skin treatments
  • Maintained client records and wrote incident reports
  • Provided new customers with tanning procedure and skin treatment training
  • Managed booking and scheduling of appointments
  • Trained 5+ employees on tanning salon policies/sales/inventory/scheduling/tanning solutions, etc.
  • Promoted and sold company merchandise and retail items

Education

MCBC - Medical Billing Specialist

MedCerts
Online
11.2024

High school diploma -

Wilson High School
Florence, SC
07.2012

Skills

  • Data Entry
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Computer Proficiency
  • Call center experience
  • Telephone skills
  • Organization skills
  • HIPAA Compliance
  • Healthcare industry understanding
  • Customer Focus
  • Data Collection

Timeline

Food Safety Sanitor

SEJ Services, LLC
05.2024 - Current

Front Desk Sales Associate

Club Pilates
03.2023 - 09.2023

Cashier/Cook

Sunrise Drive In
04.2022 - 06.2023

Call Center Representative

ADP
12.2021 - 04.2022

Cashier/Prep

Zaxby's
08.2021 - 10.2021

Manager In Training/Tanning Consultant/Key Holder/Sales Associate

Ultratan
10.2020 - 10.2021

High school diploma -

Wilson High School

MCBC - Medical Billing Specialist

MedCerts

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Kayla Smith