Kayla Star Valdovinos

Provided timely resolution to customer complaints, maintaining high standards of hospitality and ensuring satisfaction through knowledgeable, friendly service. Collaborated effectively with a diverse team to achieve service goals and address product and service-related issues. Prioritized tasks to optimize efficiency, promptly identifying and addressing customer needs and inquiries

Managed and updated client files and documents in compliance with company standards. Attended weekly team meetings to discuss project progress and strategies. Analyzed portfolio performance by gathering data from multiple sources. Provided customer service support via phone, email, and in-person interactions. Maintained detailed records of manuscript edits and revisions.