Responsive and engaging Assistant Human Resources Partner with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Kayla Williams M.A.
Horn Lake,MS
Summary
Skills
- Conflict Management
- Effective Planning
- Computer Literacy
- Staff Training
- Understanding of HR Policies
- Personnel Records Maintenance
- Complex Problem-Solving
- Critical Thinking
- Talent Management
- Employee Counseling
- Microsoft Office
- Employee Support
Work History
Amazon
Assistant HR Partner
10.2022 - Current
Job overview
- Tier 3
- Documented human resources records and maintained confidentiality of sensitive personal information for 2000+ employees
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Amazon
Warehouse Associate
07.2022 - 10.2022
Job overview
- Compared shipping orders and invoices against contents received to verify accuracy.
- Mastered warehouse computer system and trained other team members in software operation.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Maintained processing rate of 40+
- Assisted in areas: Problem Solving, Exceptions, End of Line, Water Spider, and Add-Ins
Child Protection Services
Child and Family Protection Specialist II
01.2020 - 12.2021
Job overview
- Provided resources to at risk families, transport children, document interviews, Investigate allegations of abuse and/or neglect, present court cases, complete family visits, schedule appointments for children and families, conduct and participate in meetings, maintain records for families, work along law enforcement to ensure safety of children, manage children's school records and needs, complete court reports and court packets, on call to respond for emergency situations 24 hours per day
- Established and cultivated with foster families and adoptive families
- Assess for risks and safety.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Worked effectively in fast-paced environments
- Proved successful working within tight deadlines and fast-paced environment
- Proven ability to learn quickly and adapt to new situations
Ole Miss Bookstore, Barnes & Noble Education
Textbook Manager
06.2019 - 07.2020
Job overview
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently for 100+ courses offered at Ole Miss
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
North Panola School
Special Education Teaching Assistant
08.2018 - 07.2019
Job overview
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Used classroom observations to create written assessments of student performance.
- Used computers, audiovisual aids and other equipment and materials to supplement presentations.
- Performed general administrative tasks such as filing, record-keeping and taking phone messages.
- Interacted, observed and responded to children's needs, emergencies and conflicts while supervising classroom activities.
- Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts presented by teachers.
- Supported 8 classroom teachers in implementing developmentally-appropriate curriculum for group of 80 plus students
North Panola School District, Northwest Community College
Instructor of Sociology
01.2018 - 07.2019
Job overview
- Applied various teaching aids to minimize learning gaps and instruct and motivate 76 students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Increased student participation by facilitating interesting and relevant events.
- Tested students on materials presented in workshops and classes to assess grasp of material.
Dollar General
Assistant Manager
01.2017 - 10.2018
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency across 6 stores within regional bounds.
Dollar General
Lead Key Holder
10.2016 - 07.2017
Job overview
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained 100% customer satisfaction through surveyed customers
Department of Sociology and Anthropology
Graduate Teaching Assistant
01.2015 - 01.2017
Job overview
- Managed Attendance rosters for 3 assigned classes with approximately 300 students total.
- Developed assignment rubrics and graded assignments: papers and exams
- Assisted with facilitating class discussions
- Taught classes during absence of professor
- Assisted students having difficulty with course material
- Checked assignments, proctored tests, and provided grades according to university standards.
- Mentored students through office hours and one-on-one communication.
Austin Peay State University
Teaching Assistant
01.2014 - 01.2016
Job overview
- Managed attendance rosters for 12 Introductory Sociology Classes with 400 plus students
- Assisted students having difficulty with course material
- Graded assignments: papers and exams.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Availability
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Education
University of MississippiOxford MS
Master of Arts from Sociology
05.2017
University Overview
Research focusing on class, gender, and race.
- Alpha Kappa Delta Member
- Thesis: Multiracial Individuals, Gender Dynamics & Dating
Austin Peay State UniversityClarksville TN
Bachelor of Science from Sociology
05.2015
University Overview
- Honoree of Psi Chi
- Honoree of Pre-Law Society
- Honoree of Pi Sigma Alpha
- Honoree of Alpha Kappa Delta
- Elected to President for Pi Sigma Alpha 2014
- Elected to President for Sociology Club 2014
- magna cum laude graduate
- Awarded Who's Who Among American Colleges and Universities
- Awarded the Hattie Walker Award for Women Leadership
West Carroll High SchoolAtwood TN
High School Diploma
05.2012
University Overview
- Honor Roll: All four years
- HOPE Scholarship Recipient
- Ranked in Top 10% of class
- Extracurricular Activities: Marching Band (4 years)
- summa cum laude graduate
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Affiliations
Affiliations
- Southeastern Psychological Association
- Southern Demographic Association
- Southern Sociological Society
- Sociologists for Women in Society
- American Sociological Association
- Alabama-Mississippi Sociological Association
Overview
9
years of professional experience
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