Kayle Fowler
Dunkirk,MD
Summary
Driven Customer Success Manager with a proven track record at National Assemblers, adept in customer account management and relationship building. Excelled in enhancing customer loyalty and satisfaction through innovative solutions and effective CRM software utilization. Achieved significant client retention by fostering strong connections and delivering personalized product recommendations. Skilled in schedule management and training, ensuring operational excellence and team performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
National Assemblers
11.2020 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.
- Delivered personalized product recommendations to customers based on usage patterns, enhancing their overall experience.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
MRW Lawns
10.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Northpoint
Waldorf, MD04.2016
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- CRM Software
- Account Management
- Training and mentoring
- Proficient in Microsoft and Airtable
- Sales proficiency
- Schedule Management
Timeline
Customer Success Manager
National Assemblers
11.2020 - Current
Customer Service Representative
MRW Lawns
10.2019 - 10.2020
High School Diploma -
Northpoint
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