Years of professional experience in Customer Service
Hi, I’m
Kayle Johnson
Nampa,ID
Overview
17
8
Years of Administrative duties
Work History
Right Now Heating And Air
Dispatch Coordinator
11.2021 - 03.2025
Job overview
- Dispatching service technicians from the Idaho/Utah boarder across the state of Idaho and into the Eastern Washington area
- Navigating which routes will be taken by service technicians throughout the day, to ensure that the right technician for the job will arrive
- Being capable of making quick decisions, in a very time sensitive environment
- The ability to prioritize emergency situations and having to change the outline of the route to accommodate as new calls come in
- Maintaining a calm and collected demeanor while multi-tasking
- Being able to find information on accounts, respond to emails, answer phone calls, communicate with customer's, as well as coworkers and management teams
- Handling sensitive information such as; Credit card information, Recording daily sales from each job, Garage codes, Collection accounts, along with Client concerns
Ridley's Family Markets
Scan Coordinator & Receiver
12.2017 - 11.2021
Job overview
- Coordinated with departmental managers to guarantee weekly readiness and monthly advertisement setup.
- Implemented company-wide pricing changes across all departments.
- Ensured timely placement and removal of advertisements.
- Detected errors in promotional content and made necessary adjustments.
- Ensured timely email follow-ups for periodic price changes across store items.
- Completed a store-wide update by printing and placing new tags.
- Produced signage for all in-store displays.
- Verified and recorded incoming product from vendors.
- Matched scanned pallets to corresponding invoices.
- Maintained logs of vendors, their arrival times, and delivered items.
Education
Mountain Home Senior High School
High School Diploma
Skills
- Adaptability
- Confident decision making
- Attention to detail
- Dependability
- Punctuality
- Multi-tasking
- Customer service
- Management skills
- Excel
- Service Titan
- Rhino Fleet Tracking
- Positive attitude
- Goal-oriented mindset
Additional Information
Two reference letters available at time of interview if requested.
Key Qualifications
- Always remaining teachable and trainable. Being able to adapt quickly to different changes that occur in the workplace.
- Confident decision making.
- Attention to detail.
- Dependable and punctual on a daily basis.
- Strong multi-tasking background.
- Experience in multiple programs such as: Wintac, Microsoft 365, Excel, Service Titan, & Rhino Fleet Tracking.
- Positive attitude, along with a goal-oriented mindset.
Timeline
Dispatch Coordinator
Right Now Heating And Air
11.2021 - 03.2025
Scan Coordinator & Receiver
Ridley's Family Markets
12.2017 - 11.2021
Mountain Home Senior High School
High School Diploma
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