Kayle Martinez
Burleson
Summary
Bilingual professional with over 15+ years of experience. Motivated self-starter with a strong ability to develop rapport with individuals. Strong ability to multitask under pressure. Quick learner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Doordash Driver
DoorDash
01.2017 - Current
- Planned optimal routes to minimize delays and maximize time efficiency.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Followed safety rules to keep a clean driving record with no accidents or incidents.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Communicated with customers to keep them up to date with their order.
- Ensured orders are complete before delivering them to customers.
- Resolved customer needs and adjusted orders.
Bilingual Call Center Representative
MAP Communications, Inc.
07.2025 - 11.2025
- Handles a high volume of inbound customer calls and provides exceptional customer service by addressing inquiries, resolving issues, and provides accurate information
- Provides exceptional customer service to English and Spanish-speaking customers, ensuring their needs were met and issues resolved while maintaining a high level of professionalism and clarity
- Adheres strictly to established scripts when required, but also demonstrates flexibility in adapting communication style based on individual caller needs
- Maintains accurate records and documentation of all interactions with customers using CRM software for future reference
- Participates in training sessions to stay updated on product knowledge, company policies and industry trends
- Provides exceptional customer service by addressing inquiries, resolving issues and providing accurate information
- Maintains a high level of professionalism and courtesy during all interactions with customers
- Manages irate or upset customers by actively listening to their concerns, empathizing with their situation, and finding appropriate solutions
- Adheres to all company policies, procedures, and compliance regulations while handling customer inquiries
Assistant Manager
Giovanni's Italian Restaurant
01.2019 - 07.2019
- Morning opening and evening closing duties.
- Managed daily operations, improved service efficiency, enhanced customer satisfaction.
- Trained staff, increased team productivity, resolved conflicts, ensured smooth workflow.
- Optimized inventory management, reduced waste, maintained cost control.
- Implemented promotional strategies, boosted customer engagement, increased revenue.
- Analyzed sales data, identified trends, informed strategic decisions, improved performance.
- Oversaw daily restaurant operations, ensuring smooth service flow and contributing to substantial improvements in guest satisfaction.
- Monitored inventory levels and coordinated timely restocking, preventing shortages and supporting uninterrupted kitchen productivity.
- Trained and mentored front-of-house staff, fostering teamwork and marked gains in service consistency.
- Managed cash handling and reconciled daily sales, upholding financial accuracy and organisational standards.
- Adapted communication style to resolve guest concerns promptly, strengthening customer loyalty and positive reviews.
- Monitored compliance with health and safety standards, ensuring a secure dining environment and minimising operational risks.
- Evaluated guest feedback trends to refine service protocols, resulting in noticeable improvements in overall dining experiences.
- Promoted a positive team culture, encouraging open communication and supporting ongoing professional development.
- Launched new menu rollout process, streamlining staff training and delivering smoother transitions with enhanced guest reception.
- Drove cross-functional collaboration between kitchen and front-of-house, leading to more efficient order fulfillment and improved guest satisfaction.
- Audited vendor invoices and supply deliveries, ensuring cost alignment and mitigating discrepancies for reliable inventory control.
- Guided new hires through onboarding process, accelerating their integration and ensuring consistent service standards.
Server/Hostess & Trainer
Giovanni's Italian Restaurant
08.2018 - 07.2019
- Welcomed and seated guests, enhancing dining satisfaction.
- Resolved customer issues, improving service quality.
- Suggested menu items, boosting sales and customer delight.
- Managed waitlist efficiently, reducing wait times.
- Handled to-go orders, ensuring timely and accurate service.
- Maintained accurate order tracking and coordinated timely service, ensuring smooth workflows and consistent guest satisfaction.
- Trained new staff on best practices and menu knowledge, accelerating team readiness and supporting high service standards.
- Implemented table rotation strategies to optimize seating and minimize wait times, contributing to marked improvements in guest flow.
- Worked closely with kitchen and bar teams to synchronize service, reducing errors and delivering a seamless dining experience.
- Demonstrated adaptability during peak hours, assisting colleagues and maintaining a positive, cooperative environment.
- Monitored guest feedback to identify service gaps, enabling targeted adjustments and noticeable improvements in overall dining experience.
Sales Representative
Wireless Zone – Verizon Wireless Premium Retailer
01.2018 - 06.2018
- Greeted customers, enhancing store experience and boosting satisfaction scores.
- Recommended tailored solutions, driving sales and fostering customer loyalty.
- Opened new accounts, expanding client base and increasing revenue streams.
- Resolved complaints efficiently, improving customer retention and trust.
- Processed payments accurately, ensuring smooth transactions and financial accuracy.
- Analyzed customer usage patterns to tailor product bundles, delivering marked gains in satisfaction and repeat business.
- Secured upgrades for existing clients by addressing pain points, driving noticeable results in account retention.
- Processed complex transactions accurately, ensuring seamless checkouts and supporting positive customer experiences.
- Implemented creative solutions for unique client needs, enabling substantial improvements in service adoption.
- Partnered with team members to resolve challenging customer issues, fostering a supportive sales environment.
- Monitored competitor offerings to inform real-time product recommendations, supporting more effective upselling and improved customer engagement.
Juvenile Supervision Officer
Rite of Passage
06.2015 - 10.2015
- Responsible for the direct supervision of residents, activities in all areas of therapeutic programming, and all daily activities to include, but not limited to education, recreational, group activities, hygiene, meals, visitation, life skills, and spiritual services in a secured residential facility.
- Responsible for the welfare, safety, and security of the residents.
- Completed reports, daily logs at random intervals not to exceed the allotted time when documenting resident behavior and progress.
- Effectively completed the National School Lunch checks as required on the sheets during meals that are provided to residents by the supervising Juvenile Supervision Officer.
- Maintained structured and clean work areas in the entire facility especially in the units, dorms, rooms, classrooms, recreation areas, and hallways, etc.
- Communicated noteworthy information to unit and shift supervisors, casework staff, and the administration.
Correctional Officer
La Salle Southwest Corrections
08.2014 - 05.2015
- Enforced facility rules, maintained order, and supervised inmate activities.
- Conducted patrols and inspections, ensuring safety and compliance.
- Monitored inmate movements and conducted headcounts for accountability.
- Managed emergency responses, providing first aid and CPR when needed.
- Spearheaded de-escalation efforts in volatile situations, promoting a safer facility and minimizing disruptions among inmates and staff.
- Reviewed and updated incident documentation protocols, ensuring accurate records and supporting compliance with regulatory standards.
- Assessed daily inmate routines to identify patterns, allowing early intervention and reducing the risk of rule violations or safety incidents.
- Collaborated with rehabilitation coordinators to support inmate reintegration, fostering a constructive atmosphere and encouraging positive behavior.
- Implemented targeted cell inspections based on trend analysis, achieving noticeable reductions in contraband discoveries and enhancing facility security.
- Identified inmate behavioral trends using daily observations, enabling timely interventions that contributed to a safer correctional environment.
Education
High School Diploma - undefined
TEAM School
Cleburne, TX01.2011
Skills
- Bilingual
- Customer Service
- Multitasking
- Problem Solving
- Communication
- Time Management
- Teamwork
- Adaptability
- Conflict Resolution
- Data Entry
- Active Listening
- Sales Techniques
- Leadership
- Critical Thinking
- Call Scripting
- Inventory Management
- Technical Support
Certification
- Professional Food Manager Certificate
Languages
Spanish
Native
Additional information
- Driver's License
- Valid until August 2026
- Issued: April 2024
Timeline
Bilingual Call Center Representative
MAP Communications, Inc.
07.2025 - 11.2025
Assistant Manager
Giovanni's Italian Restaurant
01.2019 - 07.2019
Server/Hostess & Trainer
Giovanni's Italian Restaurant
08.2018 - 07.2019
Sales Representative
Wireless Zone – Verizon Wireless Premium Retailer
01.2018 - 06.2018
Doordash Driver
DoorDash
01.2017 - Current
Juvenile Supervision Officer
Rite of Passage
06.2015 - 10.2015
Correctional Officer
La Salle Southwest Corrections
08.2014 - 05.2015
High School Diploma - undefined
TEAM School