Summary
Overview
Work History
Education
Skills
Professional Highlights
Certification
Timeline
Receptionist
Kayle McLean

Kayle McLean

Dallas,TX

Summary

I'm seeking a leadership role within a construction management setting to utilize 15 plus years of extensive experience with building procedures and leadership, as well as a recent Masters Degree in construction management.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications

Work History

Production Manager

Prada Interiors
Dallas, TX
8 2023 - Current
  • Supervising crews and multiple subs across North Texas for multiple different remodeling projects that include redesigning of luxury projects for existing structures and additions
  • Manage estimating, scheduling, sourcing of materials, and deadlines to ensure high customer satisfaction
  • Oversee all relationships with local building, fire and electrical building codes that may impact design of home building systems
  • Responsible for managing complex relationships and maintaining alignment on project objectives with architects, designers, and contractors
  • Tasked with managing $3.5million in work across multiple projects.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints
  • Fostered, along with, encouraged culture of continuous improvement with open communication between team members and regularly soliciting feedback on operational procedures

Residential HVAC Sales Consultant

Expert Heating and Cooling
Detroit, MI
12.2022 - 08.2023
  • Developed new sales territory after acquiring of another HVAC company
  • Responsible for $1-1.5million in sales
  • Crafted custom customer experiences through In home sales presentations by establishing rapport to present products and services while instilling consumer confidence
  • Create accurate sales proposals for new HVAC equipment based on consumers individual needs, typically ranging from $5 -50k
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers
  • Maximized customer retention by resolving issues quickly

Owner

Windsor Tile and Contracting
Dallas, TX
10.2013 - 08.2023
  • Owner and managing member: responsible for P&L, compensation plan, marketing, budgeting, and branding
  • Oversaw many different projects and skill sets, but specialize in creating and envisioning custom ceramic tile and stone masterpieces that are intended to become focal point of homes
  • Projects include whole home, kitchen, and bathroom remodels ranging up to $500,000.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
  • Consulted with customers to assess needs and propose optimal solutions
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service

Project Manager

Engage Software
Saint Louis, MO
03.2014 - 08.2015
  • Led account management solutions with top tier clients, 'retainer clients', to help businesses turn their ideas into elegantly crafted web and mobile solutions, projects ranging up to $250,000
  • Worked closely with Sales to determine and review all estimates and technical requirements to project necessary resources to execute projects.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
  • Maintained open communication by presenting regular updates on project status to customers
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Reported regularly to managers on project budget, progress, and technical problems

Development Team

goBRANDgo
Saint Louis, MO
09.2012 - 10.2013
  • Curated strategies to help companies find their voice and identities to express their brand and further grow their business via websites
  • Managed content, creation, and maintenance of customized WordPress websites for clients at this high performance start-up company
  • Implemented in-house startup incubator for Young Entrepreneurs) to foster and promote growth and leadership in entrepreneur community
  • Facilitated cross-functional collaboration between development teams, QA analysts, product owners, and stakeholders to ensure alignment on project goals and requirements
  • Cultivated a collaborative work environment, fostering open communication among team members to share ideas and solutions

Project Manager

The Net Impact
Saint Louis, MO
05.2011 - 09.2012
  • Managed team leads and developers to outline steps and procedures for handling needs of diverse clients including marketing firms, resorts, manufacturing, and Fortune 500 companies
  • Accomplishments include creation of new technical support environment, upgraded hosting response, improved uptime for client sites, integrated creation of 24/7 answering service and priority call list to handle top clients' emergency needs
  • Identified plans and resources required to meet project goals and objectives
  • Monitored project performance to identify areas of improvement and make adjustments
  • Established effective communication among team members for enhanced collaboration and successful project completion
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks

Lead Developer

The Net Impact
Saint Louis, MO
01.2010 - 05.2011
  • Worked with Static HTML/CSS websites and Content Management systems such as WordPress
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction
  • Collaborated with cross-functional teams on both internal and external facing projects, to gather requirements and translate them into web functionalities
  • Collaborated with marketing to align web development efforts with campaign strategies, enhancing overall brand consistency

Education

MBA - Construction Management

Lamar University
Beaumont, TX
08.2022 - 10.2024

BBA - Applied Management

Ranken Technical College
St. Louis, MO
01.2008 - 05.2011

Skills

Proven leader in construction with strong record of local collaboration, ensuring completion of projects and people development

Professional Highlights

  • Prada Interiors, Production Manager, 08/01/23, Present, Supervising three crews and multiple subs across North Texas for a variety of remodeling projects that include the redesign of luxury projects for existing structures and additions, Manage estimating, scheduling, sourcing of materials, and deadlines to ensure high customer satisfaction. Oversee all relationships with local building, fire and electrical building codes that may impact design of home building systems, Responsible for managing complex relationships for completion of projects with architects, designers, contractors, and builders, Tasked with managing $3.5million in work across multiple projects
  • Expert Heating and Cooling, Residential Sales Consultant, 12/01/22, 08/01/23, Developed new sales territory after the acquisition of another HVAC company, Responsible for $1-1.5million in sales, Crafted custom customer experiences through In home sales presentations by establishing rapport to sell the right products and services while instilling confidence in the customer, Create accurate sales proposals for new HVAC equipment based on the clients individual needs, typically ranging from $5 -50k
  • Windsor Tile and Contracting, Founder, 10/01/13, 08/01/23, Owner and managing member: responsible for P&L, compensation plan, marketing, and branding, Oversaw a multitude of different projects and skill sets, but specialize in creating and envisioning custom ceramic tile and stone masterpieces that are intended to become the focal point of homes, Projects include whole home, kitchen, and bathroom remodels ranging up to $500,000
  • Engage Software, Project Manager, 03/01/14, 08/01/15, Led account management solutions with top tier clients, "retainer clients", to help businesses turn their ideas into elegantly crafted web and mobile solutions, projects ranging up to $250,000, Worked closely with Sales to determine and review all estimates and technical requirements to determine the necessary resources to execute projects
  • GoBRANDgo!, Development Team, 09/01/12, 10/01/13, Curated strategies to help companies find their voice and identities to express their brand and further grow their business via websites, Managed the content, creation, and maintenance of customized Wordpress websites for clients at this high performance start-up company, Involvement in multiple community projects such as the "go! Celerator project (a startup incubator for Young Entrepreneurs) to foster and promote growth and leadership in the industry
  • The Net Impact, Project Manager, 05/01/11, 09/01/12, Managed team leads and developers to outline steps and procedures for handling needs for a diverse range of clients including marketing firms, resorts, manufacturing, and Fortune 500 companies, Accomplishments include creation of a new technical support environment, an upgraded hosting response, improved uptime for client sites, the integrated creation of a 24/7 answering service and a priority call list to handle top clients' emergency needs
  • The Net Impact, Lead Developer, 01/01/10, 05/01/11, Worked with Static HTML/CSS websites and Content Management systems such as Wordpress, Joomla, and Auctori, Assisted with the management of internal and external facing projects, acting as the Client Liaison between the Creative Team and Web Development team- assisting in translating the needs of the business team to/from the development group

Certification

Google Project Management - Professional Certificate

Timeline

Google Project Management - Professional Certificate

04-2024

Procore Certified - Administrator

03-2023

Procore Certified - Project Manager (Core tools)

03-2023

Residential HVAC Sales Consultant

Expert Heating and Cooling
12.2022 - 08.2023

MBA - Construction Management

Lamar University
08.2022 - 10.2024

Project Manager

Engage Software
03.2014 - 08.2015

Owner

Windsor Tile and Contracting
10.2013 - 08.2023

Development Team

goBRANDgo
09.2012 - 10.2013

Project Manager

The Net Impact
05.2011 - 09.2012

Lead Developer

The Net Impact
01.2010 - 05.2011

Microsoft Certified Professional - MCP

04-2008

BBA - Applied Management

Ranken Technical College
01.2008 - 05.2011

Production Manager

Prada Interiors
8 2023 - Current
Kayle McLean