Kayle Turner
phoenix
Summary
I am a compassionate and detail-oriented Certified clinical Medical Assistant, with hands-on training in both clinical and administrative tasks through a recent clinical rotation. Skilled in taking vital signs, preparing patients for exams, medication administration, phlebotomy, working alongside medical providers and managing electronic health records. Committed to delivering excellent patient care, and supporting smooth clinic operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Target
Tucson
06.2022 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled customer complaints professionally and efficiently.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided guidance to new team members on how to perform tasks correctly.
- Resolved guest complaints in a professional manner.
- Greeted walk-in and phone guests, determining interests and needs.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Daycare Assistant Teacher
Cozy Cubs
San Diego
06.2021 - 05.2022
- Managed inventory of supplies, requesting restocks as necessary to maintain resources.
- Supervised indoor and outdoor playtime including setting up equipment and organizing games or crafts.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided first aid and medication as needed, adhering to health and safety protocols.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Collaborated with other staff members to ensure that all safety protocols were followed at all times.
- Recorded child behavior, food, and medication information for supervisors.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Education
Certificate - Medical Assisting
Pima Community College
Tucson, AZ08-2025
High School Diploma -
El Capitan
San Diego, CA06-2021
Skills
- Conflict resolution
- Multi-line phone systems
- Time management
- Effective communication
- Basic first aid
- CPR Certified
- Flexible schedule
- Problem solving
- Organizational skills
- Positive interactions
- Issue resolution
- Emergency response
- Safety protocol adherence
- Patience and empathy
- Medication administration
- Vitals
- Phlebotomy
- Assisting with minor medical procedures
- HIPAA compliance
- EHR management
Certification
- I am currently a Certified Clinical Medical Assistant by the NHA.
- I have received a certification of program completion with Pima Community College
Accomplishments
- I have finished a clinical rotation of 160 hours of clinical work with Banner University Medical Center OBGYN.
Timeline
Guest Service Representative
Target
06.2022 - Current
Daycare Assistant Teacher
Cozy Cubs
06.2021 - 05.2022
Certificate - Medical Assisting
Pima Community College
High School Diploma -
El Capitan
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