Kaylea Cook
Hodgenville,LaRue
Summary
Accomplished General Manager at Papa Johns Pizza, adept in operations management and customer service, significantly increased profitability through innovative cost control and inventory management. Mentored staff for optimal performance, enhancing customer satisfaction. Demonstrates exceptional problem-solving and creativity, ensuring high-quality service delivery and team efficiency. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
5
5
years of professional experience
Work History
General Manager of Food Service
Papa Johns Pizza
07.2023 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Shift Manager
Papa Johns Pizza
09.2021 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Professional Cleaner
Hardin County Office Cleaning
07.2019 - 08.2021
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Education
High School Diploma -
Central Hardin High School
Cecilia, KY05.2021
Skills
- Operations Management
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
- Customer Service
Timeline
General Manager of Food Service
Papa Johns Pizza
07.2023 - Current
Shift Manager
Papa Johns Pizza
09.2021 - 07.2023
Professional Cleaner
Hardin County Office Cleaning
07.2019 - 08.2021
High School Diploma -
Central Hardin High School
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