Summary
Overview
Work History
Education
Timeline
Generic

Kaylea Duran

Las Vegas,NV

Summary

  • Have excellent customer service skills and a friendly attitude. able to adapt quickly to new policies and procedures. Able to work quickly with a sense of urgency in a fast-paced work environment. Clean background check. Able to work weekend. Familiar in Microsoft Office. Excellent communication and word processing skills. Professional appearance. Works well with others/Team player. Ability to multi-task and take on additional projects as needed. Have great leadership and communication skills

Overview

10
10
years of professional experience

Work History

Rideshare Driver

Uber
Las Vegas, Nevada
02.2022 - Current
  • Followed safety rules to maintain a clean driving record, with no accidents or incidents. Notified customers of delays to decrease calls to support. Performed pre- and post-trip safety and maintenance checks to mitigate hazards. Upheld a professional demeanor and appearance, reinforcing the company's brand standards. Resolved customer issues promptly and professionally, ensuring a positive experience. Established positive relationships with customers through courteous interactions.

SEGA Dedicated Expert

T-Mobile
Las Vegas, NV
03.2019 - 12.2023
  • Generated monthly reports outlining progress made towards meeting retention objectives. Provided one-on-one coaching sessions for employees on best practices related to client retention efforts. Compiled comprehensive databases of current customers for targeted marketing initiatives. Created presentations and other visuals to be used during meetings. Worked with professional and trade associations to create memorable and successful events. Maintained open communication with team members and stakeholders, resulting in successful project outcomes. Prioritized and organized tasks to efficiently accomplish service goals.

Sales Support/Lead

WALMART
Las Vegas, Nevada
09.2014 - 01.2018
  • Took on a lot of positions Starting from deli associate to pharmacy, grocery stocker, unloader, unloader lead, and asset protection host. Responsible for routine stocking. Dealing with compliments and complaints from customers. Help assure security, compliance, and safety. Receiving and unloading freight. Price changing and down stacking merchandise. Supervise and delegate accordingly.

Retention Specialist

Sutherland
Las Vegas, Nevada
03.2018 - 02.2019
  • Retain customers for multiple services. Re-sell value of a product. Provide information to the customer. Troubleshoot technical issues. Was provided a position that required me to take escalated calls and support others.

Education

High School Diploma -

Northwest career and technical academy
06.2010

Timeline

Rideshare Driver

Uber
02.2022 - Current

SEGA Dedicated Expert

T-Mobile
03.2019 - 12.2023

Retention Specialist

Sutherland
03.2018 - 02.2019

Sales Support/Lead

WALMART
09.2014 - 01.2018

High School Diploma -

Northwest career and technical academy

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Kaylea Duran