Kaylea Ek
Suffolk,VA
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. Friendly and warm Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Substantial familiarity with dental procedures and treatments. Dedicated to establishing effective relationships with patients and staff members.
Overview
13
13
years of professional experience
Work History
Treatment Coordinator
Commonwealth Dentistry
11.2023 - Current
- Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
- Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
- Assist patient with financial arrangements.
- Ensuring the next day’s schedule is filled for the doctor and hygienist, utilizing various reports
- Reinforces the financial policy of the office and ensures payments are current.
- Checking out patients utilizing dental software and insuring proper paperwork given and filled out by patients
- Enters transactions and posts payment at time of patient check-out
- Maintaining electronic records for patients
- Must have good attention to detail and excellent customer service skills
- Excellent planning and organizational skills
- Professional appearance and manner
- Computer literacy
- Must be focused, personable, punctual with the ability to handle a busy dental office
- Experience in dentistry or healthcare setting is a plus
Bankruptcy/ Dispute Specialist
Vance and Huffman
12.2018 - 11.2020
- I make calls to people that are in my queue to make them aware of the money that is standing on their credit.
- Currently I am the bankruptcy specialist.
- I process all the bankruptcy’s that come in my email for each account.
- I note each account and then upload the documents to each account..
Cashier
Food Lion
08.2018 - 03.2019
- As a cashier, I had to finalize transactions on the register and provide customer service
- Some responsibilities include scanning items, processing payments, applying coupons, giving change, and providing knowledge on the produces, answering customer questions, and handling complaints
- Some other duties include stocking shelves, answering phones monitoring inventory, and maintaining a clean and organized store environment.
Collections Agent/ Bankruptcy/ Dispute Specialist
Vance and Huffman
04.2016 - 07.2018
- I make calls to people that are in my queue to make them aware of the money that is standing on their credit
- Currently I am the bankruptcy specialist
- I process all the bankruptcy’s that come to us for each account
- I also file a proof of claim on them if we can do so
- I process the disputes on the accounts meaning when someone going to their credit report and notices something on their that shouldn’t be, they send out company a letter and we must note the account to do as the letter request
- I also call of the accounts that have payments on them that come back declined and try to get the payments back
- When I get a dispute in, I note the account to see if we have and documents on that file, if so I send them to him to prove the debt, if not I deleted the trade line from the credit report and send a letter stating so.
Shift Supervisor
Rite Aid
07.2013 - 04.2016
- I had to greet customers when entering the store
- Provide excellent customer service and assist customers with their shopping needs
- Management duties such as opening and closing the store, doing morning routines such as deposits, taking it to the bank, counting the safe in the office, log in and off the registers, reconcile the registers as night, and make the deposit at night
- Remove outdated merchandise product
- Maintain the store and facing every night.
Cashier
Rite Aid
10.2011 - 06.2013
- As a cashier, I had to finalize transactions on the register and provide customer service
- Some responsibilities include scanning items, processing payments, applying coupons, giving change, and providing knowledge on the produces, answering customer questions, and handling complaints
- Some other duties include stocking shelves, answering phones monitoring inventory, and maintaining a clean and organized store environment.
Education
Business Management - Business Management
Tidewater Community College
Portsmouth, VA12.2017
Associate of Applied Science - American Sign Language (ASL)
Tidewater Community College
Portsmouth, VA05.2016
High School Diploma -
Smithfield High School
Smithfield, VA06.2012
Skills
- Certification of Office Excel 2007 – Smithfield High School
- Certification of Office Word 2007 - Smithfield High School
- Cornerstones of Leadership – Rite Aid
- Certified in CPR and AED – Tidewater Community College (need to updated)
- Career Studies Certificate in American Sign Language
- Customer Service
- Team building
- Employee Supervision
- Insurance Practices
- Multitasking
- Team Collaboration
- Dental assessment experience
- Patient Care Coordination
- Schedule Management
- Insurance Verification
- Excellent Communication
- Adaptability
- Documentation
- Multitasking ability
- Office Administration
References
- Caroline Crowder, Friend, (757)-570-8260
- Sharon Joyce, Regional Manager, (804)-653-936
- Marium Talibi, Old co-worker, (757)-771-7424
Timeline
Treatment Coordinator
Commonwealth Dentistry
11.2023 - Current
Bankruptcy/ Dispute Specialist
Vance and Huffman
12.2018 - 11.2020
Cashier
Food Lion
08.2018 - 03.2019
Collections Agent/ Bankruptcy/ Dispute Specialist
Vance and Huffman
04.2016 - 07.2018
Shift Supervisor
Rite Aid
07.2013 - 04.2016
Cashier
Rite Aid
10.2011 - 06.2013
Business Management - Business Management
Tidewater Community College
Associate of Applied Science - American Sign Language (ASL)
Tidewater Community College
High School Diploma -
Smithfield High School
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