Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KAYLEA EK

Suffolk,VA

Summary

Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. Friendly and warm Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Substantial familiarity with dental procedures and treatments. Dedicated to establishing effective relationships with patients and staff members. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

PSR/TC/AOM

Aspen Dental
03.2022 - 11.2023
  • As the PSR I would check patients in for their appointments, collect payments, verify insurance, check to make sure we had the dental cases in office, confirm appointments and schedule appointments
  • As the AOM I would do all the same as the PSR and I would do the consults for patients that need to know their treatment and the cost of it, I would have to show the patients how to apply for financing options and apply that to the accounts, I would have to have morning meetings with the staff to see if there was anything from the day before that we could have done differently or just give them any upcoming news or changes in the office
  • I would have to respond to patient STAT tickets
  • At the end of the day I would have to process the end of day paperwork and make sure all the doctor notes are completed so we could charge out each appointment
  • If we took cash, I would have to take that to the bank after work.

BANKRUPTCY/ DISPUTE SPECIALIST

Vance and Huffman
12.2018 - 11.2020
  • I make calls to people that are in my queue to make them aware of the money that is standing on their credit
  • Currently I am the bankruptcy specialist
  • I process all the bankruptcy's that come in my email for each account
  • I note each account and then upload the documents to each account.

CASHIER

FOOD LION
08.2018 - 03.2019
  • As a cashier, I had to finalize transactions on the register and provide customer service Some responsibilities include scanning items, processing payments, applying coupons, giving change, and providing knowledge on the produces, answering customer questions, and handling complaints Some other duties include stocking shelves, answering phones monitoring inventory, and maintaining a clean and organized store environment.

Call agent

Vance and Huffman
04.2016 - 07.2018
  • I make calls to people that are in my queue to make them aware of the money that is standing on their credit Currently I am the bankruptcy specialist I process all the bankruptcy's that come to us for each account I also file a proof of claim on them if we can do so I process the disputes on the accounts meaning when someone going to their credit report and notices something on their that shouldn't be, they send out company a letter and we must note the account to do as the letter request I also call of the accounts that have payments on them that come back declined and try to get the payments back

SHIFT SUPERVISOR

Rite Aid
07.2013 - 04.2016
  • I had to greet customers when entering the store Provide excellent customer service and assist customers with their shopping needs Management duties such as opening and closing the store, doing morning routines such as deposits, taking it to the bank, counting the safe in the office, log in and off the registers, reconcile the registers as night, and make the deposit at night Remove outdated merchandise product Maintain the store and facing every night.

CASHIER

Rite Aid
10.2011 - 06.2013
  • As a cashier, I had to finalize transactions on the register and provide customer service Some responsibilities include scanning items, processing payments, applying coupons, giving change, and providing knowledge on the produces, answering customer questions, and handling complaints Some other duties include stocking shelves, answering phones monitoring inventory, and maintaining a clean and organized store environment.

Education

American Sign Language -

Tidewater Community College
05.2016

Skills

  • Applied Science
  • Management
  • Presentations
  • Adaptability
  • Team Building
  • Customer Service
  • Dentistry
  • Care Coordination
  • Multitasking
  • Service Planning
  • Communications
  • Microsoft Excel
  • Building Management
  • American Sign Language
  • Collections
  • Collaboration
  • Planning
  • Literacy
  • Computer Literacy
  • Closing (Sales)

References

  • Yara Haj, Aspen Dental, 2026550808
  • Sharon Joyce, Aspen Dental, 8046538936
  • Cindy Holbrooks, Vance And Huffman, 7578139579

Timeline

PSR/TC/AOM

Aspen Dental
03.2022 - 11.2023

BANKRUPTCY/ DISPUTE SPECIALIST

Vance and Huffman
12.2018 - 11.2020

CASHIER

FOOD LION
08.2018 - 03.2019

Call agent

Vance and Huffman
04.2016 - 07.2018

SHIFT SUPERVISOR

Rite Aid
07.2013 - 04.2016

CASHIER

Rite Aid
10.2011 - 06.2013

American Sign Language -

Tidewater Community College

Similar Profiles

CREATE PROFILE
KAYLEA EK