Kaylea Everett
key employee
Denham Springs
Summary
Dedicated employee consistently showcasing strengths in customer service, time management, and trend tracking. Skilled in troubleshooting problems and creating successful solutions. Excellent verbal and written communication skills for cultivating positive relationships and exceeding goals. Eager to learn new skills and continuously develop personally and professionally.
Overview
6
6
years of professional experience
Work History
Key Employee
Zea rotisserie and Bar
01.2022 - Current
- Handle escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Count inventory and enter data to meet goals
- Oversee cash handling procedures, including opening and closing registers, doing money drops, and reconciling daily sales reports
- Collaborate with upper management to develop and implement business improvements
- Delegate tasks to appropriate staff members for optimum productivity
- Support senior managers with day-to-day operational requirements
- Resolve customer complaints or issues in timely manner
- Conduct regular inventory checks and place orders for supplies as needed
- Work closely with manager to develop strategies for improving sales and customer satisfaction
- Meet daily goals set by upper management
- Assisted in meetings held for hourly employees for new procedures
Server
Zea Rotisserie and bar
01.2019 - Current
- Explained details for new menu items and daily specials
- Listened to guest needs and responded promptly for personalized service
- Processed credit card transactions, gift cards and cash payments
- Memorized menu additions, changes and limited offerings
- Trained new servers in company policies, guest service standards and best practices
- Reconciled cash drawers from dining sales as part of closing duties
- Took accurate notes detailing customer orders
- Answered customer questions about menu items and provided recommendations
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Trained new server hires on proper protocols
- Restocked stations and completed side work on time
Education
Diploma -
Walker high
Walker, LA05.2018
Skills
- Team member support
- Coaching and mentoring
- Task delegation
- multitasking abilities
- problem-solving abilities
- inventory management
- strong work ethic
- computer literacy
- Money handling
- Decision-making
- Employee scheduling
Timeline
Key Employee
Zea rotisserie and Bar
01.2022 - Current
Server
Zea Rotisserie and bar
01.2019 - Current
Diploma -
Walker high
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