Kaylea Joseph
Dickinson
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
10
10
years of professional experience
Work History
Preschool Teacher
Ivy Kids Hobbs
League City
05.2020 - Current
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Monitored student progress to ensure cooperation and growth.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Administered assessments throughout the year to gauge student understanding of content material.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Paraprofessional
Dickinson ISD
Dickinson
08.2022 - 02.2024
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Took class attendance and recorded absences.
- Collaborated with special education staff to develop Individualized Education Plans.
- Assisted students with special needs in completing tasks and understanding material.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Conducted reading and math interventions under the supervision of a certified teacher.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Facilitated communication between educators, administrators, and parents regarding student progress.
Receptionist
Massage Envy Spa
League City
01.2018 - 05.2020
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Updated and recorded customer or client information to maintain accounts.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Customer Service Sales Representative
TJ Maxx, TJX Companies
League City
01.2015 - 01.2018
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Assisted customers with navigating website for product selection purposes.
- Reduced process lags by training employees on best practices and protocols.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Built sustainable relationships with customers through open communication.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Answered customer questions about products and services and recommended appropriate solutions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
Associate of Arts - General Studies
College of The Mainland
Texas City, TX05-2022
High School Diploma -
Dickinson High School
Dickinson, Texas05-2019
Bachelor of Arts -
University of Houston
Houston, TXSkills
- Lesson planning
- Student assessment
- Classroom management
- Individualized education plans
- Team collaboration
- Customer service
- Record keeping
- Time management
- Calm and patient
- Data entry
- Appointment scheduling
- Communication skills
- Listening skills
- Organizational skills
- Relationship building
- Team work
Timeline
Paraprofessional
Dickinson ISD
08.2022 - 02.2024
Preschool Teacher
Ivy Kids Hobbs
05.2020 - Current
Receptionist
Massage Envy Spa
01.2018 - 05.2020
Customer Service Sales Representative
TJ Maxx, TJX Companies
01.2015 - 01.2018
Associate of Arts - General Studies
College of The Mainland
High School Diploma -
Dickinson High School
Bachelor of Arts -
University of Houston