Kaylea Kirkland
Trenton,GA
Summary
I have over eight years of experience handling complex issues and providing excellent customer support. I am well trained and always ready to learn new things. I have strong problem-solving skills, adaptability, and self-motivation, which help me get things done efficiently. I have been recognized for my leadership qualities and the ability to complete assigned tasks. I am thrilled to bring my expertise and dedication to a new team. As a dedicated customer service professional, I possess knowledge of service delivery and have proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Aptive Environmental
05.2021 - 09.2023
- Answer approximately 200 calls daily courteously and professionally to collect information and identify customer needs
- Email and Chat with members to assist with their needs
- Provided excellent written communication and was grammatically correct
- Met and exceeded productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction scores
- Developed and maintained strong customer relationships to ensure customer satisfaction and loyalty
- Collaborated with the sales team to identify and pursue upselling and cross-selling opportunities with existing customers
- Collaborated with cross-functional teams to identify and implement process improvements that enhance the customer experience
- Provided personalized support and assistance to customers, ensuring that their needs are met, and their questions are answered promptly and accurately
- Acted as a brand ambassador for Aptive Environmental, ensuring that all customer interactions reflect the company's values and commitment to excellent service
- Identified and anticipated customer needs, and proactively provided solutions to enhance their experience
- Identified and addressed customer pain points to ensure high customer satisfaction and retention rates.
Cashier/cook
Jacks
04.2019 - 05.2021
- Cashier/cook
- Welcomed customers and helped determine their needs.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Psychology with concentration in mental health -
Southern New Hampshire University
Hooksett, New Hampshire02.2025
Medical Assistant Certificate -
Academy of Allied Health and Careers
Chattanooga, TN04.2018
High School Diploma -
Dade County High School
Trenton, GA05.2017
Skills
- Customer service
- Microsoft Word
- Microsoft Excel
- Patient care
- Sales
- Alternative dispute resolution
- Conflict resolution
- Attention to detail
- Multitasking
- Research skills
- Customer Support
- Customer Service
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Complaint Handling
- Client Relations
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Call Management
- Team Development
- Documentation
- Prioritization
- Building rapport
- Assertiveness
- Research
- Reading Comprehension
Timeline
Customer Service Representative
Aptive Environmental
05.2021 - 09.2023
Cashier/cook
Jacks
04.2019 - 05.2021
Psychology with concentration in mental health -
Southern New Hampshire University
Medical Assistant Certificate -
Academy of Allied Health and Careers
High School Diploma -
Dade County High School
Similar Profiles
Andrew WardAndrew Ward
Sales Associate at Aptive EnvironmentalSales Associate at Aptive Environmental
Cody SzelcCody Szelc
Door-To-Door Sales Representative at Aptive EnvironmentalDoor-To-Door Sales Representative at Aptive Environmental
Stephen BarnardStephen Barnard
Pest Control Service Technician at Aptive Environmental Pest ControlPest Control Service Technician at Aptive Environmental Pest Control
Adam Harding-SmithAdam Harding-Smith
Service Professional at Aptive EnvironmentalService Professional at Aptive Environmental
Samantha MauldenSamantha Maulden
GIS Researcher at National Aeronautics and Space Administration (NASA) DEVELOP Program (Contract)GIS Researcher at National Aeronautics and Space Administration (NASA) DEVELOP Program (Contract)