Kaylea Klein
Fort Wayne,Indiana
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Indiana Auto Auction
02.2022 - 02.2024
- Manage and oversee Transportation, Vehicle Registration, Lot Crew, Carwash, Shuttle, Loader, Maintenance and Security departments and all their daily activities. This would involve over 100 direct reports at any given time
- Participate in the auction process and troubleshoot as necessary
- Ensuring all departments under management provide the best customer service and a professional attitude
- Responsible for conducting monthly inventory of 2000+ vehicles on the premises, ensuring reporting is complete and accurate
- Tracking time vehicles that have been on property after being sold and communicating appropriately with those customers in order to ensure timely pickup, and great service
- Reconciling timecards, writing and delivering performance appraisals, and conducting corrective action conversations on a daily and/or weekly basis
- Conduct weekly meetings with staff in each department to ensure their needs are heard and addressed, as well as communicate any new directives.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Service Manager
Indiana Auto Auction
02.2021 - 02.2022
- Oversaw both Service and Reconditioning Departments
- Managed P&L Report, finding areas of opportunity and implemented cost saving strategies
- Lead and managed teams for both departments, focusing on company culture and productivity
- Greeted customers and established long term customer relationships
- Responsible for reconciliation of both parts inventory and petty cash monthly
- Partnered with many other departments within the organization to ensure their department needs were being met in a timely manner and gathering feedback to better both service and reconditioning departments.
- Monitored service staff performance and provided feedback for improvement.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Advisor
Indiana Auto Auction
10.2018 - 02.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Responded proactively and positively to rapid change.
- Open and closed approximately 30 to 50 Repair Orders a day.
Assistant Service Manager
Evans Toyota
04.2018 - 10.2018
- Politely assisted approximately 20 customers in person and via telephone
- Open Repair orders and communicated with technicians and parts to provide for customer.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Described product to customers and accurately explained details and care of vehicle
Kitchen Manager
American Legion Post 47
06.2015 - 04.2018
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Oversaw approximately 5 to 10 personnel to maintain adequate staffing
- Effectively managed payroll, timekeeping, and schedule
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Organized special events including banquets and corporate luncheons.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Service Advisor
Southwest Auto Sales
08.2011 - 06.2015
- Greeted customers and established long term customer relationships
- Described product to customers and accurately explained details and care of vehicle
- Managed technician's hours and detailed department hours
- Politely assisted approximately 20 customers in person and via telephone per day.
- Communicated with vendors regarding back-order availability, future inventory and special orders
- Responsible for parts inventory every month.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06.2008
Skills
- Communication
- Planning
- Employee Relations
- Budgeting
- Reconciliation
- Customer Service
- Mechanical Knowledge
- Time Management
- Problem-Solving
- Team Leadership
- Operations Management
Certification
- CPR/AED/First Aid, American Red Cross
- Managing Through Change, Leading People, Managing High Performance Teams, Anderson University
Timeline
Operations Manager
Indiana Auto Auction
02.2022 - 02.2024
Service Manager
Indiana Auto Auction
02.2021 - 02.2022
Service Advisor
Indiana Auto Auction
10.2018 - 02.2021
Assistant Service Manager
Evans Toyota
04.2018 - 10.2018
Kitchen Manager
American Legion Post 47
06.2015 - 04.2018
Service Advisor
Southwest Auto Sales
08.2011 - 06.2015
High School Diploma -
Northrop High School
- CPR/AED/First Aid, American Red Cross
- Managing Through Change, Leading People, Managing High Performance Teams, Anderson University
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