Kaylea Stinnett
Depew
Summary
Dynamic professional with extensive experience in medical administrative support at Laureate Psychiatric Clinic and Hospital. Proven ability in crisis intervention and patient advocacy, fostering strong relationships with diverse populations. Skilled in electronic health record documentation and conflict resolution, ensuring high patient satisfaction and seamless care coordination in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Medical Administrative & Clinical Support
Laureate Psychiatric Clinic and Hospital
01.2023 - Current
- Processed patient payments; accurately entered and scanned insurance and demographic information to maintain up-to-date medical records.
- Handled daily phone calls, patient concerns, and complaints with professionalism and empathy, ensuring patient satisfaction.
- Assisted providers with direct patient care, including obtaining and documenting vital signs as needed.
- Supported patients in mental health crisis situations, ensuring safety and de-escalation while promptly involving the care team.
- Connected patients and families with appropriate community resources to promote continuity of care and support.
- Cultivated positive relationships with patients, families, and coworkers to contribute to a collaborative and compassionate clinic environment.
Store Manager
Dollar Tree
11.2020 - 12.2022
- Leadership & Operations Management
- Supervised daily store operations; including staff scheduling, cash handling, inventory control, and customer service.
- Recruited, trained, and coached employees to maintain high performance and ensure compliance with company standards.
- Managed conflict resolution with customers and employees, demonstrating strong de-escalation skills.
- Oversaw compliance with safety, security, and operational procedures - reinforcing attention to detail and accountability.
- Balanced multiple priorities, including staffing, scheduling, merchandising, and customer needs in a fast-paced environment.
- Developed strong communication and interpersonal skills while building relationships with diverse customer populations.
Merchandise Manager
Dollar Tree
11.2019 - 11.2020
- Leading our stocking team in unloading truckloads of product and distributing the items throughout the store.
- Managing conflicts with customers and employees when store manager is not present.
- Supervising daily store operations while balancing multiple priorities including scheduling, merchandising, cash handling and customer needs.
- Oversaw compliance with safety, security and operational procedures - reinforcing attention to detail and accountability.
- Developed strong communication and interpersonal skills while building strong relationships with diverse customer populations.
Assistant Manager
Dollar Tree
09.2019 - 11.2019
- Opening/Closing the store
- Stocking/ Cashiering
- Watching over cashiers
Cashier/Merchandise Stocker
Dollar Tree
07.2019 - 09.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-day cash reports.
- Assisted customers with product inquiries and provided exceptional service.
- Managed inventory restocking to ensure product availability on sales floor.
Education
High School Diploma -
Roff Public School
Roff, OK05-2019
Skills
- Patient Chart management and electronic health record (EHR) documentation
- Insurance verification, billing, and payment processing
- Appointment scheduling and front-desk operations
- Vital sign assessment and clinical support for providers
- Crisis intervention and de-escalation in mental health settings
- Experience with diverse psychiatric populations, including intensive outpatient treatment (IOP) patients
- Strong customer service and conflict resolution abilities
- Multitasking and organizational sills in fast-paced environments
- team collaboration and cross-disciplinary communication
- Resource coordination and patient advocacy
Pink Gem Award
The Pink Gem Award is recognition of an exemplary individual who consistently "Goes the Extra Mile (GEM)" to further the Pink Experience at Saint Francis.
We had a provider leave and needed to reschedule all of her patients over the years. Another coworker and I divided all the patients new and current and got all of them scheduled with new providers in a day and a half.
Timeline
Medical Administrative & Clinical Support
Laureate Psychiatric Clinic and Hospital
01.2023 - Current
Store Manager
Dollar Tree
11.2020 - 12.2022
Merchandise Manager
Dollar Tree
11.2019 - 11.2020
Assistant Manager
Dollar Tree
09.2019 - 11.2019
Cashier/Merchandise Stocker
Dollar Tree
07.2019 - 09.2019
High School Diploma -
Roff Public School
Similar Profiles
Stacie ClarkStacie Clark
LPN at Laureate Psychiatric Clinic and HospitalLPN at Laureate Psychiatric Clinic and Hospital
Hannah GozzardHannah Gozzard
Behavioral Health Therapist II at UPMC Western Psychiatric Hospital- STAR ClinicBehavioral Health Therapist II at UPMC Western Psychiatric Hospital- STAR Clinic
Alexandra RizzoAlexandra Rizzo
LPN at Parkside Psychiatric Hospital & ClinicLPN at Parkside Psychiatric Hospital & Clinic
Kyle GraffKyle Graff
Sales at Backyard BreaksSales at Backyard Breaks
Cynthia EckerCynthia Ecker
Payroll Specialist at Catholic Health SystemPayroll Specialist at Catholic Health System