Kaylea Wagner
Lyons
Summary
Dynamic and results-driven professional with a strong background in customer service from LA Fitness International. Expert in fitness program design and problem-solving, I excel in client relations and team collaboration. Passionate about enhancing client experiences while ensuring compliance with health protocols and promoting effective communication. Certified personal trainer and strength and conditioning coach, dedicated to achieving client goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
LA Fitness International
Henrietta
12.2024 - 04.2025
- Resolved customer complaints efficiently using strong problem-solving skills.
- Reviewed accounts to clarify open charges and address customer inquiries.
- Enforced safety, health, and sanitation protocols to ensure compliance and security.
- Updated guest profiles in computer system following reservation modifications.
- Transmitted and received messages via telephone systems for effective communication.
Retail Sales Associate
Lee Wrangler Clearance Center
Waterloo
10.2022 - 03.2023
- Balanced cash registers by counting money, separating charge slips, and reconciling drawers.
- Resolved customer inquiries regarding products and services with effective solutions.
- Answered questions about current promotions while adhering to store policies.
- Maintained up-to-date knowledge of sales promotions, return policies, and security practices.
Education
Bachelor of Science - Exercise Science
Roberts Wesleyan University
Chili, NY 05-2028
Lyons High Shcool
Lyons, NY06-2024
Skills
- Fitness program design and nutrition planning
- Customer service and client relations
- Team collaboration and effective communication
- Time management and organizational skills
- Problem solving and goal setting
- Anatomy and physiology expertise
- CPR/AED certification
- Certified personal trainer and strength conditioning specialist
Certification
- Certified Personal Trainer
- Certified Strength and Conditioning Coach
- Certified Nutrition Coach
Timeline
Front Desk Associate
LA Fitness International
12.2024 - 04.2025
Retail Sales Associate
Lee Wrangler Clearance Center
10.2022 - 03.2023
Bachelor of Science - Exercise Science
Roberts Wesleyan University
Lyons High Shcool
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