Kayleana Gaitan
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Cashier/Apparel Sales Associate
Dick's Sporting Goods
04.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier/Apparel Associate
Academy Sports + Outdoors
01.2021 - 03.2023
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Set up new sales displays each week with fresh merchandise.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
Cashier
Freddy's Frozen Custard & Steakburgers
07.2020 - 01.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Receptionist/Cashier
Bluzun
09.2019 - 04.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Cashier
Whataburger
06.2019 - 09.2019
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Organized items on shelves to help customers locate products easily and quickly.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Approached every question or concern with calm and level-headed approach.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06.2021
Skills
- Team Development
- Customer Response
- Multi-line phone talent
- Account updating
- Money handling abilities
- Spreadsheets
- Microsoft Windows and Office
- Payment Processing
- Microsoft Excel
- Problem-solving abilities
- Customer service expert
- Problem Resolution
- Workday system
Timeline
Cashier/Apparel Sales Associate
Dick's Sporting Goods
04.2023 - Current
Cashier/Apparel Associate
Academy Sports + Outdoors
01.2021 - 03.2023
Cashier
Freddy's Frozen Custard & Steakburgers
07.2020 - 01.2021
Receptionist/Cashier
Bluzun
09.2019 - 04.2020
Cashier
Whataburger
06.2019 - 09.2019
High School Diploma -
Harlandale High School
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