Summary
Overview
Work History
Education
Skills
Timeline
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KayleAna Grant

Little Elm,TX

Summary

I am a hard-working and motivated Professional Seeking a position in the medical/ clerical and collections field that utilizes extensive computer and medical knowledge, strong organizational abilities, demonstrating quality communication skills, and client/patient service.

Overview

6
6
years of professional experience

Work History

Store Manager/General Manager

TitleMax Financial
Plano, TX
01.2022 - 03.2024
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Processed payments over phone and set up recurring drafts
  • Received payment and posted to appropriate customer accounts
  • Recorded and updated customer personal accounts with accurate contact information
  • Contacted insurance companies to check status of claim payments
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.

Account Collection Specialist

TMX Finance Family of Companies
Carrollton, TX
11.2020 - 05.2021
  • Review open accounts for collection efforts.; Make outbound collection calls in a professional manner while keeping and improving customer relations.
  • Resolves client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
  • Collect customer payments in accordance with payment due dates.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.
  • Mail correspondence to customers to encourage payment of delinquent accounts.

Patient Access Representative

Baptist Medical Center
Yazoo City, MS
07.2018 - 10.2020
  • Secured patient information and confidential medical records in compliance with HIPPA privacy rule standards to protect patients privacy.
  • Identified insurance payments sources and listed payers in proper sequence to establish chain of payment.
  • Collected and enter patient's demographics and insurance data into computer database to establish medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.;
  • Collected and validated patient demographics and insurance information.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Prepared patient identification band and completed admissions papers.

Education

High School Diploma -

Yazoo City High School
Yazoo City, MS
08-2008

Skills

  • Scheduling
  • Deadline-Oriented
  • Time Management
  • Process Improvement
  • Data Entry Skills
  • Billing
  • Customer Service
  • Work in Fast Paced Environment
  • Managing Multitasking
  • Negotiating
  • Familiarity with CRM System
  • Communicate Solutions
  • MS Word
  • Medical Collection
  • Medical Terminology
  • HIPAA
  • Medical Scheduling
  • Insurance Verification

Timeline

Store Manager/General Manager

TitleMax Financial
01.2022 - 03.2024

Account Collection Specialist

TMX Finance Family of Companies
11.2020 - 05.2021

Patient Access Representative

Baptist Medical Center
07.2018 - 10.2020

High School Diploma -

Yazoo City High School

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KayleAna Grant