KayleAna Grant
Yazoo City,MS
Summary
Experienced, customer-focused professional with over five years in sales and retail management, including leadership roles at TitleMax.. Proven ability to deliver high-quality customer support, drive sales, resolve issues, and manage operations under pressure. Ready to transition into a remote customer service role with a strong work ethic, excellent communication skills, and a passion for helping others.
Overview
4
4
years of professional experience
Work History
Store Manager
TitleMax
Plano , TX
01.2021 - 06.2024
- Managed daily operations of a high-volume store, offering short-term financial products.
- Delivered exceptional customer service while overseeing loans, payments, and renewals.
- Handled escalated customer concerns, negotiated payment plans, and retained customer relationships.
- Consistently exceeded monthly sales and collections goals.
- Provided front-line support to walk-in and phone-in customers, explaining loan products clearly.
- Processed applications, verified documents, and maintained compliance with company policies.
- Opening/closing procedures, and inventory controls.
Customer Service Representative
XYZ Solutions, Remote
01.2022 - 01.2023
- Handled 50+ daily customer inquiries via phone and chat, ensuring timely and accurate resolutions.
- Maintained a 95%+ customer satisfaction rating by providing empathetic, solution-oriented support.
- Utilized Zendesk to document customer interactions and follow up on open cases.
- Collaborated cross-functionally with billing and technical teams to address complex issues.
- Received the “Top Performer” award for three consecutive quarters.
Customer Support Specialist
ABC Retail, Remote
05.2020 - 12.2021
- Responded to online customer queries about orders, returns, and product information.
- Processed refunds, exchanges, and tracked shipments to meet customer expectations.
- Assisted with onboarding new support agents by creating help guides and FAQs.
- Used Shopify and Freshdesk for case management and inventory checks.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-2008
Skills
- Customer support (phone, email, chat)
- Remote communication tools (Zoom)
- Customer relationship management
- Sales and upselling techniques
- Conflict resolution and problem solving
- Team leadership and training
- Loan and financial product knowledge
- CRM systems (eg, Salesforce, Zendesk)
- Remote tools (Slack, Zoom, Google Workspace)
- Financial product management
- Supply ordering
- Hourly shift management
- Store opening and closing procedures
- Cash management
- Bank and safe deposits
- Bank deposit procedures
- Multitasking and organization
Timeline
Customer Service Representative
XYZ Solutions, Remote
01.2022 - 01.2023
Store Manager
TitleMax
01.2021 - 06.2024
Customer Support Specialist
ABC Retail, Remote
05.2020 - 12.2021
High School Diploma -
Yazoo City High School
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