Kayleann Mohamed
M&T Auto Collision Inc.
Queens Village,NY
7
years of professional experience
Customer-centric operations manager specializing in collision repair environments and comprehensive insurance claims management. Combines deep mechanical and structural automotive knowledge with top-tier communication skills to translate complex repairs for vehicle owners. Skilled at collaborating with insurance adjusters, writing precise supplements, and auditing shop estimates. Focused on delivering an unmatched customer care experience that removes the stress from post-accident vehicle restoration.
Work History
Operations Manager
1 Year 2 Months- Oversee daily shop operations including vehicle intake, repair scheduling, and delivery timeline management.
- Manage/collaborate with technicians, painters, and office staff to drive productivity improvements and ensure efficient workflow
- Deliver excellent customer service by managing the repair process, communicate and resolve concerns, and maintain strong relationships with customers, insurance companies, and auto parts vendors.
- Review repair estimates, collaborate with insurance adjusters to negotiate claims, and ensured accurate documentation and compliance with all insurance requirements.
- Monitor expenses and labor costs while ordering parts, materials, and supplies to maintain efficiency and profitability.
Administrative and Accounting Assistant
2 Years 6 Months- Maintained accurate records of accounts payable and accounts receivable transactions.
- Processed invoices, verified financial data, and ensured timely payments and collections.
- Organized financial records and assisted with tax preparation by gathering required documentation for audits and filings.
Shift Leader
1 Year 7 Months- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on product knowledge and customer service.
- Managed inventory levels, placing orders as needed to maintain stock availability.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction.
- Delivered exceptional customer care by listening to customer needs, resolving issues efficiently, and creating positive experiences that built loyalty and satisfaction.
Education
High School Diploma
Skills
Shop Operations Management
Team Leadership & Staff Coordination
Customer Service & Conflict Resolution
Insurance Claims & Estimating
Workflow Optimization
Quality Control
Time Management
Timeline
Operations Manager
M&T Auto Collision Inc.
05.2025 - CurrentRead More
Administrative and Accounting Assistant
Genesis Electric Motors
09.2022 - 03.2025Read More
Shift Leader
Duane Reade
06.2019 - 01.2021Read More
Martin Van Buren High School
High School Diploma
Read More