Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylee Anderson

Corvallis,OR

Summary

Dynamic leader with proven expertise in hospitality management, notably at Zellers Bar and Grill. Excelled in enhancing customer satisfaction and loyalty through exceptional service and staff training. Skilled in POS system operation and fostering a positive work environment. Achieved significant improvements in operational efficiency and employee morale.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender Shift Manager

Zellers Bar and Grill
03.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.

Night Manager

Benchwarmers
10.2021 - 09.2023
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
  • Cultivated strong relationships with vendors to ensure timely deliveries and inventory management for optimal guest experience.
  • Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.

Assistant Manager

Dairy Queen Grill & Chill
12.2020 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

G.E.D - General

Taft High School
Lincoln City, OR
07.2009

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS System Operation
  • Ordering Supplies
  • Scheduling Staff
  • Employee Coaching
  • Menu development
  • Health and safety
  • Customer Service
  • Cash Register Operation
  • Outgoing Personality
  • Beverage Preparation
  • Engaging personality
  • New Hire Training
  • Menu Memorization
  • Liquor, beer, and wine knowledge
  • Responsible Alcohol Service
  • Dining room management
  • Hospitality service expertise
  • Changing beer kegs
  • Food Running
  • Food Preparation
  • Food Service

Certification

O.L.C.C


Food Handlers Card

Timeline

Bartender Shift Manager

Zellers Bar and Grill
03.2023 - Current

Night Manager

Benchwarmers
10.2021 - 09.2023

Assistant Manager

Dairy Queen Grill & Chill
12.2020 - 10.2021

G.E.D - General

Taft High School

Similar Profiles

CREATE PROFILE
Kaylee Anderson