Kaylee Anderson
Fallschurch,US
Summary
Dedicated and punctual professional with a strong work ethic, skilled in maintaining exceptional levels of customer satisfaction in a timely manner. Proactive and friendly customer service specialist committed to surpassing expectations in every interaction. Outstanding communication abilities and adept at fostering relationships to enhance business retention. Eager to expand skills and knowledge.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Stohlman Subaru \ Volkswagen
11.2021 - Current
- Assisted customers in a professional and timely manner
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Determine charges for services requested, collect deposits or payments.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Made contact with customer via email , phone and messages
- Kept customers informed by providing timely updates on repair status
- Greeted all customers with absolute customer service.
- Identify the need for sell, and schedule service work.
- Resolved customer inquiries through effective communication and product knowledge.
- Managed service appointments using dealership scheduling software for optimal efficiency.
- Trained new staff on customer service protocols and dealership systems.
- Collaborated with sales and service teams to enhance customer experience and satisfaction.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Manager
Hobby Lobby
05.2020 - 11.2021
- Answer the phone in timely manner.
- Practice absolute customer satisfaction daily.
- Maintain a clean workspace.
- Handled costumer complaints
- Sanitized workstation and surrounding area.
- Developed and implemented training programs to improve staff performance and service delivery.
- Led customer service team, enhancing operational efficiency and promoting a culture of excellence.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Child Caregiver
Little Eagle Child Care Center
08.2019 - 02.2020
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Monitored entrances and exits to maintain safety and organized environments.
- Managed safety and security of all children under care.
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed and implemented engaging educational activities to promote cognitive development.
- Collaborated with parents to address individual needs and progress of children.
- Mentored new caregivers, providing guidance on best practices and procedures.
SALES ASSOCIATE
Sheetz
12.2018 - 08.2019
- Delivered exceptional customer service in high-volume retail environment.
- Managed inventory levels, ensuring product availability and freshness.
- Operated point-of-sale systems accurately, enhancing transaction efficiency.
- Assisted in training new staff on store policies and procedures.
- Resolved customer inquiries and complaints effectively, maintaining satisfaction.
- Collaborated with team members to streamline daily operations and workflows.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Martinsburg High School
Martinsburg, WV05.2019
Skills
- Communication
- Time management
- Computer Skills
- Problem Solving
- Management
- Customer Service
- Sales
- Troubleshooting
- Call center experience
- Customer relations
- Building rapport
- Assertiveness
- Training and mentoring
- Complaint handling
- Quality assurance
- Microsoft Excel
LANGUAGES
English
Full Professional
Spanish
Limited Working
Timeline
Customer Service Advisor
Stohlman Subaru \ Volkswagen
11.2021 - Current
Customer Service Manager
Hobby Lobby
05.2020 - 11.2021
Child Caregiver
Little Eagle Child Care Center
08.2019 - 02.2020
SALES ASSOCIATE
Sheetz
12.2018 - 08.2019
High School Diploma -
Martinsburg High School
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