Kaylee-Ann Zimmerman
Durhamville,NY
Summary
Dynamic leader with extensive experience at YMCA of Central New York, excelling in staff management and strategic planning. Proven track record in enhancing program effectiveness and member satisfaction through innovative training and crisis management. Committed to fostering a positive environment that promotes growth and development for both staff and participants.
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
YMCA Camp Evergreen Assistant Director
YMCA of Central New York
05.2024 - Current
- Collaborated with staff to refine operational processes, improving service delivery and member satisfaction.
- Evaluated program effectiveness through participant feedback, driving continuous improvement efforts.
- Assisted in the recruitment, hiring, onboarding process and training for new and returning program staff, unit directors, counselors, etc. To maintain a high-quality staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members, or between campers.
- Established partnerships with local organizations to expand service offerings and enhance community support initiatives.
Onsite SACC Site Coordinator
YMCA of Central New York
08.2022 - Current
- Assisted in coordinating daily site activities and ensuring compliance with safety regulations.
- Supported project planning and scheduling to optimize resource allocation.
- Collaborated with team members to maintain effective communication across departments.
- Monitored site conditions to identify potential hazards and recommend improvements.
- Assisted in the recruitment for all SACC programs.
Camp Evergreen Program Director
YMCA of Central New York
05.2023 - 08.2023
- Program Planning: Collaborate with the Camp Director to develop activities and events that meet the objectives of the East Area Family YMCA.
- Staff Management: Assist in interviewing, hiring, and managing staff, including supervising and meeting with Counselors-in-Training (CITs).
- Event Coordination: Plan and lead pre-camp promotional events, and staff orientation meetings.
- Customer Service: Address parent complaints, and ensure proper customer service standards are upheld.
- Team Collaboration: Attend weekly team meetings with the Camp Director and other key staff members to ensure overall camp quality and integrity.
SACC Head Of Group
YMCA of Central New York
03.2018 - 08.2022
- Observe and follow the YMCA School Age Child Care program guidelines, as well as the regulations set forth by the NYS Office of Children and Family Services.
- Provide a safe, healthy, moral, and fun environment for all children. Assist with the behavior management of program participants using positive techniques of guidance, redirection, reinforcement, and encouragement of age-appropriate expectations. Set up guidelines and environments that minimize the need for discipline, and provide steps toward progressive discipline as needed.
- Provide a positive role model for the children in the program. This includes the actions, speech, and attire of all staff.
- Foster within the program participants the growth of the four YMCA character values: respect, responsibility, caring, and honesty. To also foster the growth of skills in team-building, good sportsmanship, friendship, and pride in doing one’s best.
- Supervise all site assistant staff by setting a positive, professional example. Addressing questions or concerns with staff.
Camp Evergreen Horse Director
YMCA of Central New York
08.2017 - 08.2020
- Supervising daily activities and special events to ensure that the objectives of the camp are met.
- Teaching children ages 3 to 14 to ride horses, and managing their riding experiences.
- Maintaining the care of up to 10 horses, and ensuring their well-being.
- Collaborating with staff to develop a full recreational and educational program for each session.
- Managing the horseback facility, and ensuring cleanliness and safety.
SACC Site Assistant
YMCA of Central New York
08.2017 - 03.2018
- Maintain an orderly physical environment conducive to optimal growth and development of children.
- Assists in managing the distribution and collection of games and materials used in activities.
- Keep daily attendance and child release records, and convey information to your immediate supervisor.
- Always be present with the children during program hours, except in the case of an emergency.
- Follow the program’s discipline policy, report persistent behavior problems to program operations leadership, and communicate and interact with families concerning discipline-related issues.
Education
High School Diploma -
Oneida High School
Oneida, NY06-2018
Skills
- Staff management
- Creative direction
- Strategic planning
- Staff development
- Task delegation
- Crisis management
Certification
- NYS SAC Credential- Currently enrolled
Timeline
YMCA Camp Evergreen Assistant Director
YMCA of Central New York
05.2024 - Current
Camp Evergreen Program Director
YMCA of Central New York
05.2023 - 08.2023
Onsite SACC Site Coordinator
YMCA of Central New York
08.2022 - Current
SACC Head Of Group
YMCA of Central New York
03.2018 - 08.2022
Camp Evergreen Horse Director
YMCA of Central New York
08.2017 - 08.2020
SACC Site Assistant
YMCA of Central New York
08.2017 - 03.2018
High School Diploma -
Oneida High School