Kaylee Baker

• Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
• Assisted customers with locating desired items within store locations.
• Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
• Established processes for tracking damaged goods returns from retail outlets.
• Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
• Created merchandising plans based on customer buying habits and trends in the industry.
• Organized displays according to company standards and specifications.
• Built product displays and placed appropriate signage for merchandise.
• Organized engaging front-facing displays to capture customer interest and drive revenue growth.
• Scanned shelves and product cases for expired stock to discard outdated items.
• Stocked and rotated shelves and built displays to deliver results for stores and suppliers.

• Exceeded service objectives by applying proven customer service and sales best practices
• Shop for customers groceries
• Keep organized to either go on truck or for customers to pick up

• Weighed, boxed and wrapped bakery products
• Designed specialty cakes or service for custom events including weddings, birthdays and graduations
• Handled phone calls regarding inquiries, cancelled orders and ordering conflicts
• Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
• Kept work area safe and sanitized by washing utensils, tools and countertops
• Followed daily opening and closing procedures of brick and mortar bakery location
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products
• Accurately packaged and priced each product according to safeway pricing procedures
• Verified accuracy of orders while meeting strict deadlines on producing completed products
• Worked with customers to define cake vision based on color, theme, size and price
• Recorded and maintained accurate supplies lists for clients' projects
• Prepared special creams and frostings for cakes and other dessert specialties
• Managed material inventory and ordered new materials when needed
• Provided exemplary customer service to multiple patrons daily in high-volume shopping center location
• Precisely arranged display cases throughout workday to highlight finished products

Stocked fresh produce to shelves.

Made sure produce on shelves is up to expectations for customer

Helped customers find items.

• Exceeded service objectives by applying proven customer service and sales best practices
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Managed customer relations and customer service through daily communication and interaction
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Maintained clean sales floor and straightened and faced merchandise
• Greeted customers entering store and promoted sales or special programs

• Swept and mopped floors, vacuumed carpets, and dusted surfaces.
• Washed windows both inside and outside of the facility.
• Scrubbed walls to remove scuff marks or stains.
• Emptied trash cans and replaced liners as needed.
• Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.

• Cleans engine compartment by removing grease buildup with degreaser solution.
• Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
• Vacuumed carpets and upholstery to remove dust and dirt particles.
• Cleaned windows inside and out using glass cleaner solution.
• Applied waxes to protect paint finish from weather conditions and oxidation.
• Restored headlights by applying special cleaning solutions that removed yellowing caused by UV exposure.
• Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
• Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
• Shampooed carpets, floor mats and upholstery to clean stains and spills.
• Dried vehicles with microfiber towels after washing them.
• Polished chrome trim with a soft cloth or buffer.

• Swept and mopped floors, vacuumed carpets, and dusted surfaces.
• Washed windows both inside and outside of the facility.
• Scrubbed walls to remove scuff marks or stains.
• Emptied trash cans and replaced liners as needed.
• Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
• Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.

• Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
• Managed timely and effective replacement of damaged or missing products
• Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays
• Supported promotional plans by updating signage with price changes
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
• Removed all debris and packaging from boxes and separated for recycling or disposal
• Stayed current on available products, store promotions and customer service policies to better shoppers
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
• Greeted customers and directed to requested products
• Checked for outdated and overripe grocery items and removed from inventory
• Blocked and faced products on displays and shelves in accordance with company policy

• Secured products on delivery trucks by performing tie-down methods
• Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed
• Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items
• Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping