Kaylee Balasa
Indianapolis,IN
Summary
Detail-oriented Healthcare Administration professional skilled in clinical data analysis, technical documentation processing, and maintaining accurate digital patient records. Proficient in administering medication, managing patient caseloads, and optimizing inventory levels to enhance operational efficiency. Strong communicator with a proven track record of building relationships with healthcare teams, patients, and management in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Support Services Specialist
CORSTRATA
2025 - Current
- Increased customer satisfaction by resolving inquiries swiftly across all states.
- Streamlined support processes to enhance response times for 155 customers monthly.
- Enhanced product knowledge through team collaboration for effective customer support.
- Improved service delivery efficiency by coordinating inter-departmental communications.
- Documented workflows to ensure compliance with organizational standards and practices.
- Boosted customer retention through proactive follow-ups and service updates.
Client Coordinator/Scheduler
BrightSpring Health Services
01.2024 - 01.2024
- Enhanced office operations by managing high-volume incoming calls efficiently.
- Coordinated staff scheduling to optimize service efficiency for patient needs.
- Maintained business office continuity during transitional periods, ensuring compliance.
- Nurtured relationships with healthcare facilities to streamline patient transfers.
- Matched service requests with staff to fulfill patient needs effectively.
- Supported intake and medical records functions to ensure accurate documentation.
Administrator in Training
CarDon & Associates Inc.
01.2023 - 01.2024
- Enhanced resident care by directing institution’s internal and external activities.
- Ensured compliance with policies and regulations through effective coordination of activities.
- Oversaw daily functions to align with regulatory and accreditation requirements.
- Managed health services capital budget, ensuring financial controls and performance accountability.
- Established agreements with health facilities to improve resident transfer processes.
Clinical Data Entry Analyst (Internship)
CareRev
- Enhanced workflow efficiency by accurately processing clinical data and documentation.
- Trained hospital personnel on effective computer system use and data capture techniques.
- Ensured reliable caregiver staffing, maintaining consistent quality patient care standards.
Qualified Medication Aide
Indiana Fitness Works
01.2021 - 01.2024
- Enhanced patient quality of life by managing schedules and administering medication.
- Provided specialized pediatric care for patients requiring intensive medical attention.
- Facilitated diagnostic processes by collecting samples for laboratory analysis.
- Ensured precise healthcare by documenting medication dosages and provision times.
- Delivered personalized care by recording vital signs and assessing individual needs.
- Cultivated patient-family relationships through compassionate and optimistic interactions.
- Maintained medical equipment hygiene, complying with health and safety standards.
- Secured comprehensive electronic records of patient data, medication, and billing.
Business Office Manager
Bean's Appliance Repair
01.2019 - 01.2022
- Accelerated growth through effective management of business operations and workflows.
- Enhanced accuracy in cash inflows and deposit records, reducing discrepancies.
- Scheduled and allocated assignments, ensuring adequate coverage and service delivery.
- Analyzed customer demands to stay informed on preferences for superior service.
- Maintained optimal stock levels and forecasted future needs via inventory counts.
- Achieved high customer satisfaction and profitability through exceptional service performance.
Education
Bachelor of Science - Applied Health Science, Major in Applied Health Science, Health Administration Track
Indiana University Bloomington
Bloomington, IN01.2022
Skills
- Healthcare Regulatory Compliance
- Team Training and Supervision
- Patient Relationship Management
- Electronic Health Records Systems
- Medication Administration
- Inventory & Supply Control
- Patient Care & Well-being
- Clinical Data Entry & Analysis
- Direct Team Leadership & Collaboration
- Financial Planning & Analysis
- Documentation & Reporting
- Professional Experience
- Microsoft Office Suite
- Software knowledge
- EPIC, MATRIXCARE, OCHIN, SOUTHCOAST, TISSUE ANALYTICS
- Collaborated with branches; Cleveland Clinic, Boston Medical Center: 36 medical centers in total
Certification
- Master’s Certificate in Leadership Management
- CNA – Certified Nurse Assistant
- HHA – Home Health Aide
- QMA – Qualified Medication Aide
- BLS/CPR
- HFA – Health Facility Administrator Pending Exam Date
Timeline
Client Coordinator/Scheduler
BrightSpring Health Services
01.2024 - 01.2024
Administrator in Training
CarDon & Associates Inc.
01.2023 - 01.2024
Qualified Medication Aide
Indiana Fitness Works
01.2021 - 01.2024
Business Office Manager
Bean's Appliance Repair
01.2019 - 01.2022
Clinical Data Entry Analyst (Internship)
CareRev
Support Services Specialist
CORSTRATA
2025 - Current
Bachelor of Science - Applied Health Science, Major in Applied Health Science, Health Administration Track
Indiana University Bloomington
Additional Experience
- Home Health Aide, Adaptive Nursing & Healthcare Services Inc., Kokomo, IN
- Certified Nursing Assistant, American Seniors Association, Kokomo, IN
Key Course
Healthcare Delivery & Leadership Systems, Healthcare Finance, Supervision & Resource Management, Economics of Healthcare, Population Health, Epidemiology, & Biostatistics, Health Administration Strategy & Planning, Health Policy, Ethics, & Legal Research