KAYLEE BARRON
Texas City,TX
Summary
Customer service professional with 15+ years of experience in call center operations, customer support and client relations. Skilled in communication, problem-solving, and handling high-volume customer interactions.
Overview
1
1
Certification
Work History
Customer Support Specialist
GCTD
Texas City, TX
2022 - 2025
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed 50+ calls while maintaining excellent call quality standards and adhering to established procedures.
Transit Bus Operator
GCTD
Texas City, TX
2022 - 2022
- Ensured prompt and secure transit for individuals to meet their travel needs.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Life Insurance Customer Service Representative
AMERICAN NATIONAL INSURANCE
League City, TX
2018 - 2021
- Managed customer assistance operations by efficiently handling 40-50 calls daily in life insurance call center.
- Oversaw escalated customer calls to ensure effective resolution aligned with company objectives.
Education
High School Diploma -
Ball High
Skills
- Multitasking & Time Management
- Problem-Solving & Critical thinking
- Verbal & Written Communication
- CRM software
- Microsoft windows and office
- Teamwork and collaboration
Certification
- BLS
- Defensive Driving
- Customer Service Certifications
Timeline
Customer Support Specialist
GCTD
2022 - 2025
Transit Bus Operator
GCTD
2022 - 2022
Life Insurance Customer Service Representative
AMERICAN NATIONAL INSURANCE
2018 - 2021
High School Diploma -
Ball High