Kaylee Basurto
New Fairfield,CT
Summary
Dynamic and results-oriented professional with extensive experience at Tactical Construction Services. A highly motivated and dedicated professional with a strong background in administrative support and customer service. Equipped with exceptional organizational, communication, and multitasking skills, I am adept at managing office operations, handling client inquiries, and providing outstanding service. With a proven ability to maintain a positive and professional demeanor in fast-paced environments, I excel in building relationships with clients, colleagues, and visitors.
I have a solid understanding of office management, document preparation, and data entry, as well as proficiency in using Microsoft Office Suite and other office tools. My keen attention to detail and problem-solving abilities allow me to effectively manage tasks and meet deadlines while ensuring a high standard of work. Demonstrating flexibility and a proactive attitude, I am committed to continuous improvement and supporting the overall success of the organization.
Overview
5
5
years of professional experience
Work History
Office Manager
Tactical Construction Services
10.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Receptionist
Gisellas Restaurante
07.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Painter's Assistant
K&G Painting
06.2020 - 06.2024
- Filled cracks and breaks in surfaces of plaster articles with putty and epoxy compounds.
- Covered surfaces with drop cloths, masking tape and paper during painting.
- Maintained painting equipment by cleaning paint guns, hoses and other equipment with paint solvent.
- Operated high air-pressure sandblasting equipment and power tools to remove rust, grease and dirt before applying paint.
- Examined surfaces for imperfections and applied additional coats to achieve smooth, even finish.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Retail Sales Associate
The Children's Place
06.2021 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
High School Diploma -
Henry Abbott Tech
Danbury06-2022
Skills
- File Management: Organizing and maintaining both physical and digital files efficiently
- Document Preparation: Creating, editing, and formatting documents and reports
- Customer Interaction: Assisting and answering customer questions via phone, in-person, or email
- Greeting Visitors: Welcoming guests and clients professionally and courteously
- Conflict Resolution: Addressing and resolving customer complaints calmly and effectively
- Client Relations: Building and nurturing positive relationships with clients and customers
- Problem-Solving: Addressing challenges quickly with practical solutions
- Clear and Professional Communication: Communicating effectively in both written and verbal formats with clients, staff, and visitors
- Active Listening: Listening attentively to fully understand customer needs and concerns
- Language Proficiency: Fluency in multiple languages for better communication
- Email Management: Managing and responding to emails promptly and professionally
- Microsoft Office Suite: Proficient in using MS Word, Excel, PowerPoint, and Outlook for daily tasks
- Basic Troubleshooting: Resolving minor issues with office equipment like printers and phones
- Team Collaboration: Working effectively with colleagues and departments
- Empathy and Patience: Showing understanding and patience while assisting clients or customers
- Adaptability: Adjusting easily to fast-paced or changing environments
- Professional Demeanor: Maintaining composure and professionalism in all situations
- Confidentiality: Ensuring the privacy of sensitive and confidential information
- Knowledge of Office Procedures: Familiarity with standard office practices and operations
- Basic Bookkeeping: Basic understanding of handling payments, invoices, and financial records
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Paid time offWork from home optionCareer advancementHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Office Manager
Tactical Construction Services
10.2024 - Current
Receptionist
Gisellas Restaurante
07.2021 - Current
Retail Sales Associate
The Children's Place
06.2021 - 09.2021
Painter's Assistant
K&G Painting
06.2020 - 06.2024
High School Diploma -
Henry Abbott Tech