Kaylee Baum

• Accumulated over 500 hours of direct clinical experience providing individual therapy to diverse populations, utilizing evidence-based practices to address emotional, behavioral, and psychosocial concerns.
• Implemented individualized treatment plans using evidence-based interventions, focusing on family dynamics, behavioral concerns, and psychosocial issues to achieve measurable client outcomes.
• Utilized evidence-based therapeutic modalities, including CBT and Client-Centered Approaches, to improve emotional regulation and reduce maladaptive behaviors in clients
• Fostered a safe and supportive environment for clients to explore underlying issues, build self-awareness, and develop healthier coping mechanisms while maintaining cultural competence and sensitivity.
• Engaged in regular clinical supervision and professional development to enhance therapeutic skills

Assisted patients and families in coping with end-of-life challenges, providing emotional support, advance care planning, and grief counseling to over 50 clients during their hospice journey.

• Interviewed clients to assess and analyze needs, determining the most suitable services and interventions to enhance their quality of life during end-of-life care.
• Participated in interdisciplinary care conferences to discuss patient care plans, ensuring alignment between medical, emotional, and psychosocial support services.
• Connected clients with essential community resources, such as hospice care services, financial assistance programs, and grief support groups, to address their unique needs.
• Provided continued outreach and support to clients’ families and support systems for up to one-year post-service, ensuring sustained access to resources and emotional support.

• Implemented workforce development strategies to assist clients in achieving career goals, including resume building, interview preparation, and job search techniques.
  
• Developed and facilitated educational and social programs to equip clients with essential life skills, fostering healthier and more productive lifestyles.
• Conducted comprehensive intake assessments to identify clients’ needs, strengths, and potential barriers to employment, creating individualized job search and employment plans.
• Connected clients to community resources, such as training programs, financial assistance, and support services, to address barriers and enhance employability.
  
• Maintained meticulous documentation of client interactions, services provided, and progress toward goals, ensuring compliance with organizational standards and reporting requirements.
  
• Collaborated with clients to identify and overcome employment barriers, including lack of skills, transportation, or childcare, through tailored solutions and resource referrals.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Established positive relationships with diverse clientele, ensuring a welcoming and comfortable dining experience.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

• Provides service to the customer by ensuring their needs are met while building an interpersonal and professional relationship
• Serves, informs and organizes large groups of patrons (60 + people) including wedding parties
• Learned to work efficiently as part of a team
• Resolves guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

• Displays enthusiasm and promotes excellent service to customers, successfully increasing referrals, and walk-in business
• Balances several job obligations in a fast-paced environment; excels in multitasking
• Exceptional interpersonal skills and team-building skills
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Resolves guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness