Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylee Becker

Lancaster

Summary

Dedicated and customer-focused professional with extensive experience in client relations and retail environments. Proficient in delivering clear and effective communication, managing multi-line phone systems, and fostering strong client relationships to ensure high levels of satisfaction and loyalty. Highly organized and computer proficient, with quick learning capabilities. Compassionate and responsible, committed to providing exceptional service and maintaining efficient workspaces.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Verification Coordinator

The Smilist
10.2024 - Current
  • Verified client information by analyzing existing evidence on file.
  • Posted payments to accounts and maintained records.
  • Provided exceptional customer service to both patients and providers while addressing inquiries related to coverage or authorization status accurately and promptly.
  • Updated patient records with accurate, current insurance policy information.
  • Collaborated with the patient registration team to verify insurance coverage and obtain necessary authorizations, reducing delays in service provision.
  • Maintained compliance with HIPAA regulations while handling sensitive patient information during the verification process.
  • Collaborated with healthcare providers to ensure timely submission of required documentation for patient treatment approvals.

Hair Salon Assistant

Hot Heads Hair Salon
07.2022 - Current
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.

Receptionist/Ophthalmic Technician

Eye Care Professionals Of Western New York
06.2017 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Verified patients eligibility with insurance agencies.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Performed thorough medical history assessments as part of the pre-examination process for new patients.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.

Medical Biller

Great Lakes Medical Billing
10.2016 - 06.2017
  • Managed various general office duties such as answering multi-line phone system.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Identified and resolved patient billing and payment issues.
  • Responded to correspondence from insurance companies.
  • Posted and adjusted payments.
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining patient balances not covered under their policies when applicable.

Medical Biller

Doc Assist
12.2015 - 10.2016
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Entered patient data into databases in a timely and accurate manner.

Education

Cosmetology License - Cosmetology

Erie 1 BOCES
Buffalo, NY

High School Diploma -

Lancaster High School
Lancaster, NY
01.2010

Skills

  • Excellent Communication: Proficient in delivering clear and effective communication to clients and colleagues, enhancing understanding and cooperation

    • Strong Client Relations: Skilled in building and maintaining positive relationships with clients, ensuring high levels of satisfaction and loyalty

    Multi-line Phone Management: Adept at handling multiple phone lines efficiently, ensuring prompt and professional responses to all inquiries

    Key Holder Responsibilities: Trusted with key holder duties, demonstrating reliability and trustworthiness in managing store access

    Computer Proficiency: Competent in using various computer systems and software, ensuring efficient and accurate handling of tasks

    Organizational Skills: Excellent organizational abilities, maintaining well-ordered and efficient workspaces and processes

    Compassionate Service: Demonstrates compassion and understanding in customer interactions, fostering a welcoming and supportive environment

    POS Systems Expertise: Expert in using Point of Sale systems, ensuring smooth and accurate transactions

    Quick Learner: Ability to quickly grasp new concepts and processes, ensuring rapid adaptation to new roles and responsibilities

    Responsibility: Demonstrates a high level of responsibility, reliably performing duties and meeting expectations

Certification

Licensed Cosmetologist

Timeline

Insurance Verification Coordinator

The Smilist
10.2024 - Current

Hair Salon Assistant

Hot Heads Hair Salon
07.2022 - Current

Receptionist/Ophthalmic Technician

Eye Care Professionals Of Western New York
06.2017 - 06.2022

Medical Biller

Great Lakes Medical Billing
10.2016 - 06.2017

Medical Biller

Doc Assist
12.2015 - 10.2016

High School Diploma -

Lancaster High School

Cosmetology License - Cosmetology

Erie 1 BOCES

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Kaylee Becker