Kaylee Benton
Eaton Rapids,MI
Summary
I am a proven leader and detailed worker, adept at stepping up in high-demand situations. Excelled in client communication and team training, enhancing customer satisfaction and operational success. Skilled in quick learning and communication, with a track record of compassionate service and high standards of patient care. High focus and drive for animal welfare and care.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Snow Animal Health Care
08.2021 - Current
- Restrain animals for examinations and treatment.
- Assist in setting up for surgical procedures and prepping animals for procedures.
- Assist in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Improved client relations through effective communication and education on pet health needs.
- Provide customer support to clients, answering questions and addressing concerns.
- Clean and disinfect exam and treatment areas, surgical equipment, and kennels to prevent diseases and control odors.
- Manage phone calls and front desk tasks.
- Help with training new veterinary assistants to improve individuals' capabilities.
- Assist with euthanasia procedures.
Shift Leader
McAlister's Deli
08.2020 - 02.2022
- Hired as a front of house employee, promoted to trainer and then to a shift leader.
- Worked the registers taking order.
- Took phone calls to answer questions and take orders. Served ordered.
- Placed, prepared, and delivered catering orders.
- Cleaned tables and completed end of day cleaning of the restaurant.
- Train new employees for front of house.
- Ran multiple food lines and prepared food.
- Led team through high-demand shifts and handled any customer concerns/complaints.
- Counted drawers and safe at the end of shifts.
Sales Associate
Little Green Apple Hallmark
06.2019 - 07.2020
- Key-holder
- Organized racks and shelves to maintain store visual appeal.
- Built new displays for product.
- Responsible for intake and unpackaging of orders.
- Handled cash transactions and counted registers at the end of shifts.
- Took phone calls and answered customer questions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Animal Science
Michigan State University
East Lansing, MI05.2027
Associate of Science - Pre-Medical Studies
Lansing Community College
Lansing, MI05-2024
High School Diploma -
Eaton Rapids High School
Eaton Rapids, MI05-2019
Skills
- Task Oriented
- Active listener
- Very Detailed worker
- Ability to step up and lead a group of people
- Client/customer communication
- Compassionate and empathetic
- Time management
- Quick learner
Languages
English
Full Professional
Timeline
Veterinary Assistant
Snow Animal Health Care
08.2021 - Current
Shift Leader
McAlister's Deli
08.2020 - 02.2022
Sales Associate
Little Green Apple Hallmark
06.2019 - 07.2020
Bachelor of Science - Animal Science
Michigan State University
Associate of Science - Pre-Medical Studies
Lansing Community College
High School Diploma -
Eaton Rapids High School
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