Debbie Black
Puyallup,WA
Summary
Reliable and upbeat pro services specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
Work History
Warehouse/Inventory
Home Depot
03.2023 - 02.2024
- Provided new item setup, merchandising and inventory control.
- Created and updated regular inventory reports and records.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Assisted in creating visually appealing store displays, resulting in higher foot traffic and increased purchases.
Pro Desk/Pro Services Cashier
Home Depot
10.2019 - 02.2023
- Processed phone payments, created invoices for contractors and business accounts, and put together sale estimates for major projects.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Managed high-pressure situations calmly, resolving any discrepancies or disputes professionally while maintaining excellent customer service standards.
- Answered questions about company offerings with knowledgeable responses about products and services.
Returns and Service Desk Associate
Home Depot
08.2017 - 10.2019
- Provided excellent customer service throughout the entire shopping experience, from initial inquiries to finalizing returns transactions.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Resolved customer disputes regarding returns, negotiating fair resolutions while adhering to company policies.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
Cashier
Home Depot
01.2014 - 08.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked flexible schedule and extra shifts to meet business needs.
- Streamlined the checkout process for improved customer experience and reduced wait times.
Designer Handbag Sales Associate
Macy's
09.2011 - 11.2013
- Organized promotional events within the store to generate excitement around new collections or seasonal trends, increasing foot traffic and potential sales opportunities.
- Contributed to a positive work environment by assisting colleagues as needed and fostering open communication within the team.
- Participated in team meetings and training sessions to continuously improve sales techniques and stay informed about new product launches.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA06.1984
Skills
- Product identification
- Cycle counting
- Data Entry
- Purchase order verification
- Time management skills
- Cash Handling
- Industry Expertise
- Problem-solving abilities
- Warehouse safety
- Client Relations
- Payment Processing
- Customer Relations
Accomplishments
Safety Committee Member
- Ensure first aid boxes were up to standard, blade safety for saws followed, and checking fire extinguishers
Cashier of the month
- Received approximately 20 times between standard and pro cashiering positions
Timeline
Warehouse/Inventory
Home Depot
03.2023 - 02.2024
Pro Desk/Pro Services Cashier
Home Depot
10.2019 - 02.2023
Returns and Service Desk Associate
Home Depot
08.2017 - 10.2019
Cashier
Home Depot
01.2014 - 08.2017
Designer Handbag Sales Associate
Macy's
09.2011 - 11.2013
High School Diploma -
Franklin Pierce High School