Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Bolden

St. Petersburg

Summary

Proven multitasker and quick learner, excelled by consistently meeting deadlines and surpassing quality goals. Skilled in efficient conversations, adept at handling high-stress situations with professionalism. Demonstrated exceptional customer service and teamwork, significantly improving customer satisfaction and operational efficiency without compromising service quality.

Overview

6
6
years of professional experience

Work History

Online Shopper

Walmart
01.2024 - 07.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

To Go Specialist

Bjs BrewHouse
10.2023 - 02.2024
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

Crew Member

Burger King
08.2020 - 04.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Server

Melting Pot
04.2018 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

N/A -

Bayside High
St. Petersburg, FL

Skills

    - Multitasking

    - Quick Learner

    - Efficient Conversations

Timeline

Online Shopper

Walmart
01.2024 - 07.2024

To Go Specialist

Bjs BrewHouse
10.2023 - 02.2024

Crew Member

Burger King
08.2020 - 04.2021

Server

Melting Pot
04.2018 - 03.2020

N/A -

Bayside High

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Kaylee Bolden