Kaylee Bratton
Dallas
Summary
Proven customer service expert with a history at CAF Management, adept in fair housing regulations and building rapport. Excelled in enhancing tenant satisfaction and community atmosphere, demonstrating a blend of strong interpersonal skills and regulatory knowledge. Achieved notable tenant retention rates through strategic engagement and problem-solving.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
CAF Management
02.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Distributed and followed up on tenant renewal notices.
Sales Associate
Weirs Furniture
01.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Server
Apple Bees
12.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Berkner High School
Richardson, TX08-2018
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
Timeline
Leasing Consultant
CAF Management
02.2023 - Current
Sales Associate
Weirs Furniture
01.2021 - 02.2023
Server
Apple Bees
12.2018 - 12.2020
High School Diploma -
Berkner High School
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