KAYLEE BRAY
Roxboro,NC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Along with being a Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
5
5
years of professional experience
Work History
CNA II
SSH - Duke Regional
Durham, NC
01.2022 - 11.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Customer Service Representative
SSH
Durham, North Carolina
06.2022 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Updated databases with new and modified customer data
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
Patient Advocate
SSH
Durham, North Carolina
06.2022 - 11.2024
- Provided emotional support to patients and their families during difficult times
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors
- Organized and maintained records by updating and obtaining both personal and financial information from patients
Customer Service Representative
Lowe's Home Improvement
Roxboro, North Carolina
01.2020 - 03.2024
- In-person and remote Customer Service Representative responsibilities included many different tasks, in billing and processing, mailing and delivery scheduling, placing and submitting
- Customer navigation services and information were also a part of the job responsibilities, communicating and delivering resolutions to customer complaints, concerns and questions
Education
Medical Billing And Coding - Health Information Technology
Bryant And Stratton College
Getzville, NYCNA II -
Piedmont Community College
Roxboro, NC03.2018
Skills
- Scheduling
- Complaint resolution
- Account updating
- Microsoft office expertise
- Administrative support
- Project management
- Customer consulting
- Relationship building
- Empathy and patience
- Customer satisfaction measurement
- Schedule mastery
- Multi-line telephone operations
- Microsoft outlook
- Live chat support
- Proofreading
- Document control
- Conflict resolution
- Adaptability and flexibility
- Appointment scheduling
- Call center operations
- Time management
Timeline
Customer Service Representative
SSH
06.2022 - 11.2024
Patient Advocate
SSH
06.2022 - 11.2024
CNA II
SSH - Duke Regional
01.2022 - 11.2024
Customer Service Representative
Lowe's Home Improvement
01.2020 - 03.2024
Medical Billing And Coding - Health Information Technology
Bryant And Stratton College
CNA II -
Piedmont Community College