Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kaylee Bridges

Bradenton,FL

Summary

Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Overview

5
5
years of professional experience

Work History

Front Desk Agent/Maitre D'

Hilton at University
07.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.

Flight Attendant

PSA Airlines
05.2021 - 06.2023
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

Guest Service Agent

Homewood Suites by Hilton
08.2019 - 04.2021
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Collected room deposits, fees and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.

Education

High School Diploma -

Riverview High School
05.2018

Skills

  • Cash Handling
  • Guest Relations
  • Strong Work Ethic
  • Exceptional customer service
  • Food safety understanding
  • Food Delivery
  • Reliability and punctuality

Accomplishments

Was the primary negotiator resulting in a new long-term contract signed by a major construction company increasing the hotels revenue by approximately $10,000 per month.

Additional Information

  • Authorized to work in the US for any employer

Timeline

Front Desk Agent/Maitre D'

Hilton at University
07.2023 - Current

Flight Attendant

PSA Airlines
05.2021 - 06.2023

Guest Service Agent

Homewood Suites by Hilton
08.2019 - 04.2021

High School Diploma -

Riverview High School

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Kaylee Bridges