Kaylee Brooks
Bastrop,LA
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
3
3
years of professional experience
Work History
Communications Coordinator
Wyndham Resorts
03.2023 - 09.2023
- Enhanced brand visibility by developing and implementing strategic communication campaigns.
- Boosted audience engagement through creative content creation for social media platforms.
- Streamlined internal communications by establishing protocols and templates for consistent messaging.
- Raised company awareness with well-executed public relations initiatives, securing positive press coverage.
- Built strong relationships with key media contacts to ensure favorable coverage of company news and events.
Customer Service Representative
Gerber Life
05.2020 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
Tom P Haney Technical Center
Panama City, FL05.2019
Skills
- Press releases
- Corporate Communications
- Community Engagement
- Stakeholder Relations
Timeline
Communications Coordinator
Wyndham Resorts
03.2023 - 09.2023
Customer Service Representative
Gerber Life
05.2020 - 03.2023
GED -
Tom P Haney Technical Center
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