Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Brown

Fontana,CA

Summary

Dedicated barista trainer with a focus on quality control and effective communication. Expertise in training staff to uphold high customer service standards and maintain compliance with health regulations. Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business. Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Starbucks
Fontana, California
01.2021 - Current
  • Trained new baristas on coffee preparation techniques and equipment usage.
  • Conducted workshops on customer service standards and effective communication skills.
  • Demonstrated proper sanitation practices and workspace organization methods.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Memorized official and off-menu coffee and tea preparations.
  • Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Brewed coffee in batches, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Ensured compliance with local health regulations related to food preparation, storage, sanitation.
  • Listened to customer desires and needs to recommend optimal products.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Merchandised display cases and promoted prepared foods.

Supervisor

SUBWAY®Restaurants
Eastvale, CA
05.2018 - 12.2020
  • Supervised daily operations and ensured adherence to food safety standards.
  • Trained and coached team members on customer service techniques.
  • Facilitated communication between staff and management for efficient workflow.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Maintained cleanliness and organization of the restaurant environment at all times.

Cashier

SC Village
Chino, California
05.2017 - 04.2018
  • Processed customer transactions efficiently and accurately at busy service center.
  • Assisted customers with inquiries and provided product information.
  • Maintained clean and organized checkout area for optimal customer experience.
  • Handled cash, credit, and debit transactions using point-of-sale systems.

Education

Associate of Arts - Humanities

Riverside Community
Riverside
05-2022

Associate of Arts - Spanish

Riverside City College
Riverside, CA
05-2022

Associate of Arts - Communication

Riverside Community College
Riverside
05-2022

Associate of Science - Nursing

Chaffey College
Rancho Cucamonga, CA

Skills

  • Beverage preparation
  • Quality control
  • Customer relationship management
  • Health compliance
  • Sales promotion
  • Team coordination
  • Cash handling
  • Effective communication
  • Problem solving
  • Staff training
  • Customer engagement
  • Cleanliness standards
  • Conflict resolution
  • Order taking
  • Health and safety compliance
  • Barista mentoring
  • Beverage preparation techniques
  • Complaint handling
  • Leadership experience
  • Safe food handling practices
  • Opening and closing duties
  • Exceptional customer service
  • Verbal and written communication

Timeline

Barista Trainer

Starbucks
01.2021 - Current

Supervisor

SUBWAY®Restaurants
05.2018 - 12.2020

Cashier

SC Village
05.2017 - 04.2018

Associate of Arts - Humanities

Riverside Community

Associate of Arts - Spanish

Riverside City College

Associate of Arts - Communication

Riverside Community College

Associate of Science - Nursing

Chaffey College

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