Kaylee Cabrera
Fortuna,CA
Summary
Dynamic professional with a proven track record at Open Door Health Clinic, excelling in patient coordination and POD leadership. Expert in leveraging team collaboration and document management skills to enhance operational efficiency. Achieved significant improvements in patient scheduling accuracy, demonstrating a commitment to excellence and strong problem-solving abilities.
Dependable Coordinator provides excellent office and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
17
17
years of professional experience
Work History
POD Coordinatoor
Open Door Health Clinic
06.2020 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Use Epic to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Coordinated patient scheduling to avoid missed opportunities
Server
Peppers Restaurant
01.2011 - 01.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
CNA
Sequoia Springs
01.2008 - 01.2011
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
Education
High Impact Management Training
OPEN DOOR
07-2024
Certified Medical Assistant (NHA)
OPEN DOOR
05-2024
No Degree - Venipuncture
College of The Redwoods
Eureka05-2023
High School Diploma -
Fortuna High/Community
Fortuna CA06-2020
No Degree - CNA
College of The Redwoods
Eureka05-2008
Skills
- Team collaboration
- Verbal and written communication
- Resource allocation
- Discretion and confidentiality
- Problem-solving
- Point of contact
- Conflict resolution
- Deadline management
- Work Planning and Prioritization
- Information collection
- Document management
- Task prioritization
- Time management
- Customer service
- Administrative leadership
- Project coordination
- Relationship building
- Professional networking
- Client coordination
- Document control
- Multitasking and organization
Languages
Spanish
Full Professional
Timeline
POD Coordinatoor
Open Door Health Clinic
06.2020 - Current
Server
Peppers Restaurant
01.2011 - 01.2020
CNA
Sequoia Springs
01.2008 - 01.2011
High Impact Management Training
OPEN DOOR
Certified Medical Assistant (NHA)
OPEN DOOR
No Degree - Venipuncture
College of The Redwoods
High School Diploma -
Fortuna High/Community
No Degree - CNA
College of The Redwoods
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