Kaylee Campbell
Fulton,MO
Summary
Experienced Customer Success Specialist known for excellent client relationship management, effective problem-solving, and strong team collaboration. Proven track record in enhancing customer satisfaction and loyalty, streamlining onboarding processes, and contributing to business growth. Adaptable and efficient, with a knack for improving team dynamics and meeting tight deadlines.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
Hitachi Energy
Jefferson City
09.2021 - Current
- Offered comprehensive technical support across multiple channels, enhancing customer satisfaction and resolution efficiency.
- Developed innovative ways to increase customer satisfaction levels by implementing new processes.
- Continuously sought out ways to improve the overall customer experience.
- Collaborated with internal teams such as sales, engineering, and marketing to develop customized solutions for customers' needs.
- Maintained detailed records of customer interactions within the ERP system.
- Facilitated communication between various departments in order resolve complex customer issues.
- Generated reports summarizing key performance indicators, such as order throughput.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Created resources such as FAQ documents and user guides for team members.
- Utilized problem-solving techniques when resolving challenging issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Conducted skills gap analyses to identify training requirements for different departments.
- Analyzed feedback from training participants to make improvements to future programs.
- Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
- Created and offered additional materials to enhance training.
Criminal Justice Investigations Services Tech
Missouri State Highway Patrol
Jefferson City, MO
11.2018 - 08.2021
- Collected, reviewed and verified information contained within criminal history databases.
- Streamlined criminal history background checks, ensuring accuracy and compliance with legal standards.
- Scanned and filed criminal records into an electronic database system.
- Conducted research using various resources such as state police websites, court systems.
- Reviewed criminal records for accuracy and completeness.
- Audited existing databases to ensure that all entries are up-to-date and accurate.
- Verified authenticity of submitted documentation prior to processing requests.
- Answered customer inquiries pertaining to their personal or general criminal histories.
- Maintained accurate records of all documents related to criminal history inquiries.
- Performed quality assurance reviews on completed case files prior to filing them in storage archives.
- Utilized specialized software programs designed specifically for use in managing large volumes of data associated with criminal justice systems.
- Provided assistance to customers in scheduling appointments and answering questions about the fingerprinting process.
- Ensured compliance with local laws governing the use of fingerprinting services.
- Adhered strictly to confidentiality policies regarding customer information at all times.
- Performed fingerprinting services for new hires, background checks and other purposes.
- Operated equipment such as ink pads and scanners used for capturing fingerprints accurately and efficiently.
- Provided customer service support through phone calls, emails and other forms of communication.
- Conducted quality control checks on captured prints to guarantee accuracy of data entered into AFIS system.
- Communicated effectively with coworkers, supervisors and customers in both written and verbal formats.
- Verified identity documents presented by customers to ensure accuracy prior to taking fingerprints.
- Assisted law enforcement personnel with identifying criminal suspects using AFIS technology.
- Troubleshot technical issues related to fingerprint scanning hardware or software programs.
- Developed a working knowledge of Automated Fingerprint Identification System software.
Corrections Officer-Sergeant
Callaway County Sheriff's Office
Fulton, MO
09.2016 - 11.2018
- Efficiently managed inmate processing, ensuring accurate documentation and adherence to legal guidelines.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Ensured the safety and security of inmates and staff within the facility by conducting searches, supervising activities, and maintaining order.
- Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
- Developed rapport with inmates by engaging them in conversation about their interests or providing emotional support during difficult times.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Enforced rules concerning visitation rights among family members and friends of incarcerated individuals.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address combative inmates.
- Processed all required forms for new facility admissions and submitted copies to maintain official records.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Education
Master of Arts - Business Administration
William Woods University
Fulton, MO05-2024
Bachelor of Arts - Equestrian Studies
William Woods University
Fulton, MO05-2015
Associate of Arts - Liberal Arts
Copper Mountain College
Joshua Tree, CA05-2011
High School Diploma -
Joshua Springs Academy
Yucca Valley, CA06-2011
Skills
- Enterprise Resource Planning software
- Salesforce experience
- Feedback collection
- Customer relationship management
- Problem-solving skills
- Decision-making skills
- Team collaboration
- Time management
- Critical thinking
- Sales support
- Cross-functional coordination
- Employee onboarding champion
- Adaptive team player
- Office equipment proficiency
- High-energy attitude
- Multi-task management
- Active listener
- Personal Entrepreneur
Accomplishments
- Above and Beyond Recognition
- EATON customer to employee recognition award
- Subject Matter Expert status for order processing
References
References available upon request.
Timeline
Customer Success Specialist
Hitachi Energy
09.2021 - Current
Criminal Justice Investigations Services Tech
Missouri State Highway Patrol
11.2018 - 08.2021
Corrections Officer-Sergeant
Callaway County Sheriff's Office
09.2016 - 11.2018
Master of Arts - Business Administration
William Woods University
Bachelor of Arts - Equestrian Studies
William Woods University
Associate of Arts - Liberal Arts
Copper Mountain College
High School Diploma -
Joshua Springs Academy
Similar Profiles
TARUN MATHPALTARUN MATHPAL
Global Manager- CI and Process Analysis at Hitachi EnergyGlobal Manager- CI and Process Analysis at Hitachi Energy
Kavitha B VKavitha B V
Senior Compliance Specialist – Indirect procurement at Hitachi EnergySenior Compliance Specialist – Indirect procurement at Hitachi Energy
Rakesh ChigariRakesh Chigari
GRC Consultant at Hitachi EnergyGRC Consultant at Hitachi Energy